TERMS & CONDITIONS

General Terms and Conditions of Riedel Tiroler Glashütte

1. Scope of Application

1.1. These General Terms and Conditions ("GTC") shall apply to all deliveries effected and services rendered by Tiroler Glashütte GmbH ("Tiroler Glashütte") on the basis of orders placed in the Internet Shop of Tiroler Glashütte. Supplementary or deviating terms and conditions of the customer shall require the explicit written and duly signed acknowledgement of Tiroler Glashütte in order to be valid.

​​​​​​​2. Conclusion of Contract

2.1. All offers of Tiroler Glashütte shall be non-binding and are to be understood as an invitation to the customer to submit an offer himself (henceforth referred to as the “order”). Tiroler Glashütte shall be entitled to accept also parts of such orders.

2.2. Placing of an order will only be possible if all obligatory fields of the online order form (marked with an asterisk) have been correctly completed. Prior to sending the order the customer will receive a summary of the order including prices. The summary can still be corrected by the customer. Receipt of the order by Tiroler Glashütte will be acknowledged by an automatically generated e-mail to the e-mail address named by the customer, which shall, however, not constitute an acceptance of the order. Orders will only be received by Tiroler Glashütte during normal business hours. If orders are received outside business hours, they shall be deemed received at the beginning of the business hours of the next working day. The customer shall be obliged to ensure proper acceptance of the goods ordered.

2.3. The contract regarding the customer’s order shall be concluded upon acceptance of the order by Tiroler Glashütte, i.e. by sending an order acknowledgement via e-mail to the e-mail address named by the customer. The order acknowledgement will contain an order number, which the customer shall state when further corresponding with Tiroler Glashütte.

3. Language

The content of the contract, customer service and processing of complaints shall be offered in German and English language.

​​​​​​​4. Consumer Information concerning the Exercise of the Right of Withdrawal

4.1. Right of withdrawal

A customer who is a consumer within the meaning of the Austrian Consumer Protection Act (“KSchG”) (hereinafter also referred to as the “Consumer Customer”) has the right to cancel a contract concluded in the online shop within 14 days without giving reasons.

The period in which this right of cancellation can be exercised is fourteen days from the date on which the Consumer Customer or a third party nominated by the same who is not the carrier takes possession of the goods. If a Consumer Customer has ordered two or more items in the context of a single order and the items are delivered separately, the period in which this right of cancellation can be exercised is fourteen days from the date on which the Consumer Customer or a third party nominated by the same who is not the carrier takes possession of the goods.

To exercise his/her right of cancellation, the Consumer Customer must inform the Tiroler Glashütte (Tiroler Glashütte GmbH, Weissachstrasse 28-34, A-6330 Kufstein, Austria, tel. +43 537264896, fax +43 537263225, e-mail address webshop@riedel.com) by means of an unmistakable declaration (e.g. a letter sent by post, fax or e-mail) of his/her decision to cancel a contract concluded in the online shop. The sample cancellation form can be used for this purpose, but the use thereof is not mandatory. If a Consumer Customer chooses to use this option, the Tiroler Glashütte will without undue delay send him/her confirmation via a permanent data carrier (e.g. by email) to the effect that it has received the notice of cancellation. If the Consumer Customer does not receive an answer within two days, the Tiroler Glashütte would kindly ask him/her to send an e-mail or to call it on the phone number +43537264896.

In order to comply with the cooling-off period, it is sufficient for the Consumer Customer to send notification that he/she is exercising his/her right of cancellation before the cooling-off period has expired.

4.2 Consequences of cancellation

If a Consumer Customer cancels a contract concluded in the online shop, the Tiroler Glashütte will refund all payments received from the Consumer Customer, including any shipment costs (with the exception of additional costs incurred if the Consumer Customer should choose a method of shipping different from the most cost-efficient standard shipping option offered by the Tiroler Glashütte), without undue delay and at the latest within fourteen days from the date on which the notice of cancellation of the contract by the Consumer Customer is received by the Tiroler Glashütte. The repayment will, unless otherwise explicitly agreed with the Consumer Customer, be made by the Tiroler Glashütte using the same payment method as was used for the original transaction; under no circumstances will the Consumer Customer be charged a fee for this repayment. Tiroler Glashütte may withhold the refund until either the items have been returned to it or the Consumer Customer has provided evidence that he/she has sent back the items, depending on which date is earlier.

The Consumer Customer must return or hand over the items to Tiroler Glashütte GmbH, at Kobernausserwaldstrasse 25, A-5212 Schneegattern, Austria, without undue delay and in all cases within 14 days of the date on which he/she informs the Tiroler Glashütte of his/her cancellation of the contract. The deadline will be deemed to have been observed if the items are despatched before the fourteen-day deadline has expired.

The Consumer Customer will be required to bear the direct costs of returning the items.

The Consumer Customer will be required to pay compensation to the Tiroler Glashütte for any potential reduction in value of the items if this reduction in value is due to unnecessary handling on the part of the former for the purpose of testing the quality, characteristics and functions of the items.

5. Prices

5.1. All prices shall be gross prices inclusive of statutory VAT. Deliveries exceeding a gross price of € 75.00 shall be delivered free of carriage charges. For deliveries below a gross price of € 75.00, a freight surcharge in the amount of € 10.- shall be charged. Express delivery will be charged any time with € 15.-.

​​​​​​​6. Delivery and Delivery Period

6.1. Shipping via TNT or the POST AG shall be at the risk and cost of the customer to the delivery address named by the customer in the order. If the address information provided by the customer is incorrect, incomplete or unclear, any costs resulting there from shall be borne by the customer.

6.2. Delivery dates shall be non-binding. If Tiroler Glashütte - for example due to non-availability of the goods - should be unable to accept an order, Tiroler Glashütte shall immediately inform the customer respectively.

6.3. Any and all unforeseeable circumstances or circumstances independent from the parties' intent, such as e.g. all cases of Force Majeure and similar events as well as delays in deliveries from sub-suppliers for whatsoever reasons, shall extend the delivery period for the duration of such impediment.

​​​​​​​7. Terms of Payment

7.1. The customer shall pay the purchase price plus additional costs exclusively by one of the following credit cards: AMEX, Mastercard, Visacard, PayPal, Sofortüberweisung and Klarna. The named credit card will be debited prior to dispatching the order to the delivery address named by the customer. Tiroler Glashütte shall not store the data of the credit card in any form. When transmitting the completed online order form Tiroler Glashütte uses the encryption mechanism SSL (Secure Socket Layer) for encrypting the customer data and credit card data. The SSL system can be identified by the fact that the site address (URL) starts with "https" instead of "http" and that a closed lock or key symbol appears in the status bar at the bottom of the screen. For using SSL the customer needs no specific software; common web browsers in all recent versions should support the SSL protocol.

7.2. The goods ordered will only be shipped to the address named by the customer if the purchase price plus additional costs can be debited to the credit card named by the customer.

​​​​​​​8. Notice of Defects, Warranty, Damages

8.1. Deviations in design and size may occur with Riedel products from craft production. They do not constitute defects and do not entitle to warranty claims.

8.2. Defects shall be notified to Tiroler Glashütte upon delivery or when they become visible, although no detrimental legal consequences will occur for a customer who is a consumer as defined by the KSchG if he fails to do so. If a customer is an entrepreneur as defined by the KSchG, he shall notify defects that can be identified in the course of a proper inspection of the goods upon delivery in writing with detailed information on the defect within 14 days after receipt of the goods; otherwise the goods shall be deemed accepted.

8.3. If a notification of a defect is justified, Tiroler Glashütte shall be entitled to remedy the defect in particular by substitute delivery (replacement). If the remedying of defects fails or if Tiroler Glashütte is unable to effect a substitute delivery, the customer shall be entitled to demand a reduction in price or, if the defect is not just a minor one, cancellation of contract. Vis-à-vis customers who are consumers as defined by the KSchG, the statutory provisions on warranty shall apply.

8.4. Tiroler Glashütte shall only be liable for damages caused by willful intent or gross negligence, except in case of personal injury. Compensation for consequential damages and compensation for mere financial losses shall be excluded vis-à-vis entrepreneurs as defined by the KSchG. The person harmed shall have to prove slight or gross negligence unless the transaction was concluded with a consumer as defined by the KSchG.

​​​​​​​9. Retention of Title

Tiroler Glashütte shall retain title to goods delivered until full payment of the purchase price including all additional costs.

10. Data Protection, Advertising

The staff of Tiroler Glashütte is subject to the secrecy obligations of the Austrian Data Protection Act.

11. Applicable Law, Venue

The legal relationship with the customer shall exclusively be governed by Austrian substantive law with the exclusion of UN Sales Law. Disputes arising out of the contract concluded with the customer or the General Terms and Conditions underlying the contract shall, depending on the jurisdiction over the subject-matter, be exclusively settled by the District Court Kufstein or the Provincial Court Innsbruck. If the customer is a consumer as defined by the KSchG, the court in whose district the customer's domicile, habitual residence or place of employment is situated shall have jurisdiction. The place of performance shall be Tiroler Glashütte's registered office at 6330 Kufstein.

12. Miscellaneous

12.1. If provisions of these GTC should be ineffective in whole or in part due to compulsory statutory provisions, the remaining provisions of these GTC shall continue to be effective without change. The parties undertake to agree without delay on a new effective provision which shall come as close as possible to the economic purpose of the ineffective provision.

12.2. The customer shall be obliged to inform Tiroler Glashütte about any changes of his name, address and/or domicile in writing without delay; otherwise he shall be obliged to reimburse damages. If he fails to notify such changes, any written communication to the customer's address most recently named shall be deemed to fulfil the requirements of an effective service. Any transfer of rights under the contract concluded with Tiroler Glashütte to third parties shall require the written consent of Tiroler Glashütte."

Terms & Conditions for OnPremise Customers

1. Scope of Application

All offers in this web shop are available to customers active in the hotel, restaurant or caterer business (“HoReCa”) only.

All deliveries and services of Tiroler Glashütte shall be subject to the following General Terms and Conditions of Contract, even if no special reference is made to them in the individual case. Supplementary or deviating agreements, such as in particular contrary general terms and conditions of Customer, shall require the express written and duly signed acknowledgement of Tiroler Glashütte in order to be legally effective. For the avoidance of doubt, the acceptance of any order or any delivery by Tiroler Glashütte cannot be regarded as the grant of any exclusivity whatsoever.

2. Orders

2.1. All orders of the Customer shall become legally effective by written acceptance of Tiroler Glashütte (order confirmation) or, in the absence of such order confirmation, by delivery to the Customer.

2.2. Tiroler Glashütte preserves the right to (i) reject orders at any time without giving any reasons, (ii) accept orders only with respect to amounts that from experience correspond with usual quantities ordered by enterprises of comparable size and/or (iii) terminate any possibly existing framework agreement at any time with immediate effect without giving any reasons.

2.3. On-Premise glass collections are goods designed for the hospitality industry only and explicitly not for retail and/or anyone, who makes them available in such a way as to enable end-consumers to have access to them. On-premise Customers of Tiroler Glashütte shall use the on-premise goods for on-premise only and shall not sell such goods to any kind of retailer and/or private customers.

3. Prices

Unless otherwise agreed, all prices are stated per bill unit in Euro net ex Tiroler Glashütte. Tiroler Glashütte issues its invoices in Euro, with the prices applicable at the time of delivery being legally effective.

4. Terms of Payment

Only the following payment methods are available: payment per credit card, Sofortüberweisung or payment per PayPal. Irrespective of the payment method chosen any order shall be dispatched only after of the full purchase price plus the remuneration for ancillary services, if any, are received by Tiroler Glashütte.

5. Delivery

5.1. Shipping is conducted via TNT only and at the risk and cost of the customer to the delivery address named by the customer in the order. If the address information provided by the customer is incorrect, incomplete or unclear, any costs resulting there from shall be borne by the customer. Picking up by the customer is not possible.

5.2. For all deliveries the net freight costs (including handling fee) will be charged.

5.3. Delivery dates shall be non-binding. If Tiroler Glashütte - for example due to non-availability of the goods - should be unable to accept an order, Tiroler Glashütte shall immediately inform the customer respectively.

Partial deliveries shall be permitted and may be invoiced.

Tiroler Glashütte shall perform the contract subject to unforeseeable events or events independent of the intention of the parties, e.g. all events of force majeure, events of war, interventions and prohibitions of official authorities, delay in transport and customs clearance, transport damage, lack of energy, labor conflicts as well as delays in delivery on the part of suppliers for whatsoever reasons. Delivery times shall be prolonged as well in case any event mentioned before occurs at a supplier of Tiroler Glashütte.

5.4. All goods are shipped in brown master packs. The master pack is to protect the retail goods only and is not designed to be used as shippable outer carton. Any other use of this master pack, in particular its use for shipping, is at the sole responsibility and risk of the Customer.

5.5. Customized packaging is subject to a separate Packaging Agreement.

6. Notice of Defects, Warranty

6.1. Defects of the goods shall be notified to Tiroler Glashütte in writing including a detailed description of the defects within 28 days of delivery; otherwise the goods shall be deemed accepted. The Customer acknowledges that for technical reasons and because of the used materials in the course of the production of glass products, deviations of products of the same series may occur, in particular with respect to size, weight, ovalicity or the vertical axle according to the respective technical drawings, which cannot be influenced by Tiroler Glashütte.

Such deviations of products, in particular also in comparison to earlier deliveries of the same product, therefore do not constitute any defect.

6.2. In case of justified complaints, Tiroler Glashütte shall - at its sole discretion - either make a substitute delivery or issue a credit note. Any and all other warranty claims of Customer shall be excluded. Customer shall not be entitled to any additional claims, in particular for compensation of indirect damage or consequential damage.

6.3. The liability of Tiroler Glashütte shall only apply if the damage was caused by Tiroler Glashütte with willful intent or wanton gross negligence. The burden of proof shall lie with Customer.

6.4. Riedel glasses sold by Tiroler Glashütte are dishwasher-proof according to DIN EN 12857-1/2:2005. In case of eventual glass clouding, if any, warranty shall be granted for three years as of the date of production of the respective good (bottom stamp). Mechanical damages to the surface shall be excluded from warranty.

6.5. Decorations of any and all kind, that have not been made or commissioned by Tiroler Glashütte, such as engravings, silk-screenings etc., are at the sole responsibility and risk of the Customer. Tiroler Glashütte will not be responsible in any respect and shall be excluded from any warranty whatsoever, especially but not limited to if heavy metals or other dangerous materials are applied, or if the material which will be used is not water resistant or dishwasher-proof.

7. Returns

All returns are subject to Tiroler Glashütte`s written pre-approval. Special Orders, monogrammed, decorated or in any other way personalized goods cannot be subject to returns. Returned goods must be part of the current collections of Tiroler Glashütte and in mint, resalable condition packed in the original sealed master packs. Returns must be shipped within 28 days after having received the written pre-approval by Tiroler Glashütte and shall be delivered to Tiroler Glashütte in Kufstein, Austria, freight (risk and costs) at Customer's expense. For goods returned in accordance with these provisions, the cost valid at the date of the purchase will be credited minus 15% restocking fee.

8. Industrial Property Rights

Customer shall be entitled to use the trademarks and/or logos affixed by Tiroler Glashütte to the goods or packaging of the same for identification of the unchanged and originally packaged goods. By doing so Customer shall not acquire any rights to the trademarks, logos or other proprietary material of Tiroler Glashütte or of the trademark “Riedel”. Customer undertakes to refrain from any other use. Any use of trademarks, names, logos, photos and company symbols of Tiroler Glashütte or the trademark “Riedel” in publications, electronic (internet) advertising, social media pages or printed matter shall only be permitted upon written authorization by Tiroler Glashütte. In addition, Customer undertakes not to use any signs likely to be confused with those of Tiroler Glashütte and Riedel or similar signs or have them protected in whatsoever form. Documents such as catalogues, brochures, illustrations, photos and the like as well as samples and designs shall at any time remain the intellectual property of Tiroler Glashütte, protected by the relevant statutory provisions regarding reproduction, imitation, competition, etc. Customer undertakes not to make available such documents to third parties, neither in whole or in part, without the prior written authorization of Tiroler Glashütte or use the same beyond the purpose for which they were handed over to him. If no order is placed, all documents shall be returned at Customer`s cost to Tiroler Glashütte.

9. Data Protection and Storage

9.1. The customer acknowledges that the customer data stated in the contract may be stored and processed for purposes of book-keeping and customer records. The data shall be used for compliance with statutory provisions, contractual obligations and for carrying out payment transactions. Contracting parties of Tiroler Glashütte are instructed about these data protection provisions and obliged accordingly.

9.2. The customer agrees that the customer data stated in the contract may also be used for marketing activities exclusively by Tiroler Glashütte for the purpose of further developing the services offered and caring for the customer in an optimal way. The customer may revoke such consent at any time. The customer further consents that Tiroler Glashütte may contact him for advertising purposes via e-mail to the e-mail address named in the order. Such consent may be revoked at any time. Receiving of messages via e-mail may be refused free of charge at any time.

10. Severability

If any provision of this contract is ineffective, the validity of the remaining provisions shall not be affected. The parties undertake to immediately agree on a new effective provision which comes as close as possible to the economic purpose of the ineffective provision.

11. Applicable Law, Place of jurisdiction

This contract shall be subject to Austrian law. Applicability of UN Sales Law (CISG – United Nations Convention on Contracts of the International Sale of Goods) shall be excluded. For disputes arising out of the contract concluded with Customer or the General Terms and Conditions underlying the contract, exclusive jurisdiction of the District Court Kufstein or the High Court Innsbruck - depending on jurisdiction over the subject matter - has been stipulated.

TERMS & CONDITIONS

General Terms and Conditions of Riedel Tiroler Glashütte

TERMS & CONDITIONS

General Terms and Conditions of Riedel Tiroler Glashütte

1. Scope of Application

1.1. These General Terms and Conditions ("GTC") shall apply to all deliveries effected and services rendered by Tiroler Glashütte GmbH ("Tiroler Glashütte") on the basis of orders placed in the Internet Shop of Tiroler Glashütte. Supplementary or deviating terms and conditions of the customer shall require the explicit written and duly signed acknowledgement of Tiroler Glashütte in order to be valid.

1. Scope of Application

1.1. These General Terms and Conditions ("GTC") shall apply to all deliveries effected and services rendered by Tiroler Glashütte GmbH ("Tiroler Glashütte") on the basis of orders placed in the Internet Shop of Tiroler Glashütte. Supplementary or deviating terms and conditions of the customer shall require the explicit written and duly signed acknowledgement of Tiroler Glashütte in order to be valid.

​​​​​​​2. Conclusion of Contract

2.1. All offers of Tiroler Glashütte shall be non-binding and are to be understood as an invitation to the customer to submit an offer himself (henceforth referred to as the “order”). Tiroler Glashütte shall be entitled to accept also parts of such orders.

2.2. Placing of an order will only be possible if all obligatory fields of the online order form (marked with an asterisk) have been correctly completed. Prior to sending the order the customer will receive a summary of the order including prices. The summary can still be corrected by the customer. Receipt of the order by Tiroler Glashütte will be acknowledged by an automatically generated e-mail to the e-mail address named by the customer, which shall, however, not constitute an acceptance of the order. Orders will only be received by Tiroler Glashütte during normal business hours. If orders are received outside business hours, they shall be deemed received at the beginning of the business hours of the next working day. The customer shall be obliged to ensure proper acceptance of the goods ordered.

2.3. The contract regarding the customer’s order shall be concluded upon acceptance of the order by Tiroler Glashütte, i.e. by sending an order acknowledgement via e-mail to the e-mail address named by the customer. The order acknowledgement will contain an order number, which the customer shall state when further corresponding with Tiroler Glashütte.

​​​​​​​2. Conclusion of Contract

2.1. All offers of Tiroler Glashütte shall be non-binding and are to be understood as an invitation to the customer to submit an offer himself (henceforth referred to as the “order”). Tiroler Glashütte shall be entitled to accept also parts of such orders.

2.2. Placing of an order will only be possible if all obligatory fields of the online order form (marked with an asterisk) have been correctly completed. Prior to sending the order the customer will receive a summary of the order including prices. The summary can still be corrected by the customer. Receipt of the order by Tiroler Glashütte will be acknowledged by an automatically generated e-mail to the e-mail address named by the customer, which shall, however, not constitute an acceptance of the order. Orders will only be received by Tiroler Glashütte during normal business hours. If orders are received outside business hours, they shall be deemed received at the beginning of the business hours of the next working day. The customer shall be obliged to ensure proper acceptance of the goods ordered.

2.3. The contract regarding the customer’s order shall be concluded upon acceptance of the order by Tiroler Glashütte, i.e. by sending an order acknowledgement via e-mail to the e-mail address named by the customer. The order acknowledgement will contain an order number, which the customer shall state when further corresponding with Tiroler Glashütte.

3. Language

The content of the contract, customer service and processing of complaints shall be offered in German and English language.

3. Language

The content of the contract, customer service and processing of complaints shall be offered in German and English language.

​​​​​​​4. Consumer Information concerning the Exercise of the Right of Withdrawal

4.1. Right of withdrawal

A customer who is a consumer within the meaning of the Austrian Consumer Protection Act (“KSchG”) (hereinafter also referred to as the “Consumer Customer”) has the right to cancel a contract concluded in the online shop within 14 days without giving reasons.

The period in which this right of cancellation can be exercised is fourteen days from the date on which the Consumer Customer or a third party nominated by the same who is not the carrier takes possession of the goods. If a Consumer Customer has ordered two or more items in the context of a single order and the items are delivered separately, the period in which this right of cancellation can be exercised is fourteen days from the date on which the Consumer Customer or a third party nominated by the same who is not the carrier takes possession of the goods.

To exercise his/her right of cancellation, the Consumer Customer must inform the Tiroler Glashütte (Tiroler Glashütte GmbH, Weissachstrasse 28-34, A-6330 Kufstein, Austria, tel. +43 537264896, fax +43 537263225, e-mail address webshop@riedel.com) by means of an unmistakable declaration (e.g. a letter sent by post, fax or e-mail) of his/her decision to cancel a contract concluded in the online shop. The sample cancellation form can be used for this purpose, but the use thereof is not mandatory. If a Consumer Customer chooses to use this option, the Tiroler Glashütte will without undue delay send him/her confirmation via a permanent data carrier (e.g. by email) to the effect that it has received the notice of cancellation. If the Consumer Customer does not receive an answer within two days, the Tiroler Glashütte would kindly ask him/her to send an e-mail or to call it on the phone number +43537264896.

In order to comply with the cooling-off period, it is sufficient for the Consumer Customer to send notification that he/she is exercising his/her right of cancellation before the cooling-off period has expired.

4.2 Consequences of cancellation

If a Consumer Customer cancels a contract concluded in the online shop, the Tiroler Glashütte will refund all payments received from the Consumer Customer, including any shipment costs (with the exception of additional costs incurred if the Consumer Customer should choose a method of shipping different from the most cost-efficient standard shipping option offered by the Tiroler Glashütte), without undue delay and at the latest within fourteen days from the date on which the notice of cancellation of the contract by the Consumer Customer is received by the Tiroler Glashütte. The repayment will, unless otherwise explicitly agreed with the Consumer Customer, be made by the Tiroler Glashütte using the same payment method as was used for the original transaction; under no circumstances will the Consumer Customer be charged a fee for this repayment. Tiroler Glashütte may withhold the refund until either the items have been returned to it or the Consumer Customer has provided evidence that he/she has sent back the items, depending on which date is earlier.

The Consumer Customer must return or hand over the items to Tiroler Glashütte GmbH, at Kobernausserwaldstrasse 25, A-5212 Schneegattern, Austria, without undue delay and in all cases within 14 days of the date on which he/she informs the Tiroler Glashütte of his/her cancellation of the contract. The deadline will be deemed to have been observed if the items are despatched before the fourteen-day deadline has expired.

The Consumer Customer will be required to bear the direct costs of returning the items.

The Consumer Customer will be required to pay compensation to the Tiroler Glashütte for any potential reduction in value of the items if this reduction in value is due to unnecessary handling on the part of the former for the purpose of testing the quality, characteristics and functions of the items.

​​​​​​​4. Consumer Information concerning the Exercise of the Right of Withdrawal

4.1. Right of withdrawal

A customer who is a consumer within the meaning of the Austrian Consumer Protection Act (“KSchG”) (hereinafter also referred to as the “Consumer Customer”) has the right to cancel a contract concluded in the online shop within 14 days without giving reasons.

The period in which this right of cancellation can be exercised is fourteen days from the date on which the Consumer Customer or a third party nominated by the same who is not the carrier takes possession of the goods. If a Consumer Customer has ordered two or more items in the context of a single order and the items are delivered separately, the period in which this right of cancellation can be exercised is fourteen days from the date on which the Consumer Customer or a third party nominated by the same who is not the carrier takes possession of the goods.

To exercise his/her right of cancellation, the Consumer Customer must inform the Tiroler Glashütte (Tiroler Glashütte GmbH, Weissachstrasse 28-34, A-6330 Kufstein, Austria, tel. +43 537264896, fax +43 537263225, e-mail address webshop@riedel.com) by means of an unmistakable declaration (e.g. a letter sent by post, fax or e-mail) of his/her decision to cancel a contract concluded in the online shop. The sample cancellation form can be used for this purpose, but the use thereof is not mandatory. If a Consumer Customer chooses to use this option, the Tiroler Glashütte will without undue delay send him/her confirmation via a permanent data carrier (e.g. by email) to the effect that it has received the notice of cancellation. If the Consumer Customer does not receive an answer within two days, the Tiroler Glashütte would kindly ask him/her to send an e-mail or to call it on the phone number +43537264896.

In order to comply with the cooling-off period, it is sufficient for the Consumer Customer to send notification that he/she is exercising his/her right of cancellation before the cooling-off period has expired.

4.2 Consequences of cancellation

If a Consumer Customer cancels a contract concluded in the online shop, the Tiroler Glashütte will refund all payments received from the Consumer Customer, including any shipment costs (with the exception of additional costs incurred if the Consumer Customer should choose a method of shipping different from the most cost-efficient standard shipping option offered by the Tiroler Glashütte), without undue delay and at the latest within fourteen days from the date on which the notice of cancellation of the contract by the Consumer Customer is received by the Tiroler Glashütte. The repayment will, unless otherwise explicitly agreed with the Consumer Customer, be made by the Tiroler Glashütte using the same payment method as was used for the original transaction; under no circumstances will the Consumer Customer be charged a fee for this repayment. Tiroler Glashütte may withhold the refund until either the items have been returned to it or the Consumer Customer has provided evidence that he/she has sent back the items, depending on which date is earlier.

The Consumer Customer must return or hand over the items to Tiroler Glashütte GmbH, at Kobernausserwaldstrasse 25, A-5212 Schneegattern, Austria, without undue delay and in all cases within 14 days of the date on which he/she informs the Tiroler Glashütte of his/her cancellation of the contract. The deadline will be deemed to have been observed if the items are despatched before the fourteen-day deadline has expired.

The Consumer Customer will be required to bear the direct costs of returning the items.

The Consumer Customer will be required to pay compensation to the Tiroler Glashütte for any potential reduction in value of the items if this reduction in value is due to unnecessary handling on the part of the former for the purpose of testing the quality, characteristics and functions of the items.

5. Prices

5.1. All prices shall be gross prices inclusive of statutory VAT. Deliveries exceeding a gross price of € 75.00 shall be delivered free of carriage charges. For deliveries below a gross price of € 75.00, a freight surcharge in the amount of € 10.- shall be charged. Express delivery will be charged any time with € 15.-.

5. Prices

5.1. All prices shall be gross prices inclusive of statutory VAT. Deliveries exceeding a gross price of € 75.00 shall be delivered free of carriage charges. For deliveries below a gross price of € 75.00, a freight surcharge in the amount of € 10.- shall be charged. Express delivery will be charged any time with € 15.-.

​​​​​​​6. Delivery and Delivery Period

6.1. Shipping via TNT or the POST AG shall be at the risk and cost of the customer to the delivery address named by the customer in the order. If the address information provided by the customer is incorrect, incomplete or unclear, any costs resulting there from shall be borne by the customer.

6.2. Delivery dates shall be non-binding. If Tiroler Glashütte - for example due to non-availability of the goods - should be unable to accept an order, Tiroler Glashütte shall immediately inform the customer respectively.

6.3. Any and all unforeseeable circumstances or circumstances independent from the parties' intent, such as e.g. all cases of Force Majeure and similar events as well as delays in deliveries from sub-suppliers for whatsoever reasons, shall extend the delivery period for the duration of such impediment.

​​​​​​​6. Delivery and Delivery Period

6.1. Shipping via TNT or the POST AG shall be at the risk and cost of the customer to the delivery address named by the customer in the order. If the address information provided by the customer is incorrect, incomplete or unclear, any costs resulting there from shall be borne by the customer.

6.2. Delivery dates shall be non-binding. If Tiroler Glashütte - for example due to non-availability of the goods - should be unable to accept an order, Tiroler Glashütte shall immediately inform the customer respectively.

6.3. Any and all unforeseeable circumstances or circumstances independent from the parties' intent, such as e.g. all cases of Force Majeure and similar events as well as delays in deliveries from sub-suppliers for whatsoever reasons, shall extend the delivery period for the duration of such impediment.

​​​​​​​7. Terms of Payment

7.1. The customer shall pay the purchase price plus additional costs exclusively by one of the following credit cards: AMEX, Mastercard, Visacard, PayPal, Sofortüberweisung and Klarna. The named credit card will be debited prior to dispatching the order to the delivery address named by the customer. Tiroler Glashütte shall not store the data of the credit card in any form. When transmitting the completed online order form Tiroler Glashütte uses the encryption mechanism SSL (Secure Socket Layer) for encrypting the customer data and credit card data. The SSL system can be identified by the fact that the site address (URL) starts with "https" instead of "http" and that a closed lock or key symbol appears in the status bar at the bottom of the screen. For using SSL the customer needs no specific software; common web browsers in all recent versions should support the SSL protocol.

7.2. The goods ordered will only be shipped to the address named by the customer if the purchase price plus additional costs can be debited to the credit card named by the customer.

​​​​​​​7. Terms of Payment

7.1. The customer shall pay the purchase price plus additional costs exclusively by one of the following credit cards: AMEX, Mastercard, Visacard, PayPal, Sofortüberweisung and Klarna. The named credit card will be debited prior to dispatching the order to the delivery address named by the customer. Tiroler Glashütte shall not store the data of the credit card in any form. When transmitting the completed online order form Tiroler Glashütte uses the encryption mechanism SSL (Secure Socket Layer) for encrypting the customer data and credit card data. The SSL system can be identified by the fact that the site address (URL) starts with "https" instead of "http" and that a closed lock or key symbol appears in the status bar at the bottom of the screen. For using SSL the customer needs no specific software; common web browsers in all recent versions should support the SSL protocol.

7.2. The goods ordered will only be shipped to the address named by the customer if the purchase price plus additional costs can be debited to the credit card named by the customer.

​​​​​​​8. Notice of Defects, Warranty, Damages

8.1. Deviations in design and size may occur with Riedel products from craft production. They do not constitute defects and do not entitle to warranty claims.

8.2. Defects shall be notified to Tiroler Glashütte upon delivery or when they become visible, although no detrimental legal consequences will occur for a customer who is a consumer as defined by the KSchG if he fails to do so. If a customer is an entrepreneur as defined by the KSchG, he shall notify defects that can be identified in the course of a proper inspection of the goods upon delivery in writing with detailed information on the defect within 14 days after receipt of the goods; otherwise the goods shall be deemed accepted.

8.3. If a notification of a defect is justified, Tiroler Glashütte shall be entitled to remedy the defect in particular by substitute delivery (replacement). If the remedying of defects fails or if Tiroler Glashütte is unable to effect a substitute delivery, the customer shall be entitled to demand a reduction in price or, if the defect is not just a minor one, cancellation of contract. Vis-à-vis customers who are consumers as defined by the KSchG, the statutory provisions on warranty shall apply.

8.4. Tiroler Glashütte shall only be liable for damages caused by willful intent or gross negligence, except in case of personal injury. Compensation for consequential damages and compensation for mere financial losses shall be excluded vis-à-vis entrepreneurs as defined by the KSchG. The person harmed shall have to prove slight or gross negligence unless the transaction was concluded with a consumer as defined by the KSchG.

​​​​​​​8. Notice of Defects, Warranty, Damages

8.1. Deviations in design and size may occur with Riedel products from craft production. They do not constitute defects and do not entitle to warranty claims.

8.2. Defects shall be notified to Tiroler Glashütte upon delivery or when they become visible, although no detrimental legal consequences will occur for a customer who is a consumer as defined by the KSchG if he fails to do so. If a customer is an entrepreneur as defined by the KSchG, he shall notify defects that can be identified in the course of a proper inspection of the goods upon delivery in writing with detailed information on the defect within 14 days after receipt of the goods; otherwise the goods shall be deemed accepted.

8.3. If a notification of a defect is justified, Tiroler Glashütte shall be entitled to remedy the defect in particular by substitute delivery (replacement). If the remedying of defects fails or if Tiroler Glashütte is unable to effect a substitute delivery, the customer shall be entitled to demand a reduction in price or, if the defect is not just a minor one, cancellation of contract. Vis-à-vis customers who are consumers as defined by the KSchG, the statutory provisions on warranty shall apply.

8.4. Tiroler Glashütte shall only be liable for damages caused by willful intent or gross negligence, except in case of personal injury. Compensation for consequential damages and compensation for mere financial losses shall be excluded vis-à-vis entrepreneurs as defined by the KSchG. The person harmed shall have to prove slight or gross negligence unless the transaction was concluded with a consumer as defined by the KSchG.

​​​​​​​9. Retention of Title

Tiroler Glashütte shall retain title to goods delivered until full payment of the purchase price including all additional costs.

​​​​​​​9. Retention of Title

Tiroler Glashütte shall retain title to goods delivered until full payment of the purchase price including all additional costs.

10. Data Protection, Advertising

The staff of Tiroler Glashütte is subject to the secrecy obligations of the Austrian Data Protection Act.

10. Data Protection, Advertising

The staff of Tiroler Glashütte is subject to the secrecy obligations of the Austrian Data Protection Act.

11. Applicable Law, Venue

The legal relationship with the customer shall exclusively be governed by Austrian substantive law with the exclusion of UN Sales Law. Disputes arising out of the contract concluded with the customer or the General Terms and Conditions underlying the contract shall, depending on the jurisdiction over the subject-matter, be exclusively settled by the District Court Kufstein or the Provincial Court Innsbruck. If the customer is a consumer as defined by the KSchG, the court in whose district the customer's domicile, habitual residence or place of employment is situated shall have jurisdiction. The place of performance shall be Tiroler Glashütte's registered office at 6330 Kufstein.

11. Applicable Law, Venue

The legal relationship with the customer shall exclusively be governed by Austrian substantive law with the exclusion of UN Sales Law. Disputes arising out of the contract concluded with the customer or the General Terms and Conditions underlying the contract shall, depending on the jurisdiction over the subject-matter, be exclusively settled by the District Court Kufstein or the Provincial Court Innsbruck. If the customer is a consumer as defined by the KSchG, the court in whose district the customer's domicile, habitual residence or place of employment is situated shall have jurisdiction. The place of performance shall be Tiroler Glashütte's registered office at 6330 Kufstein.

12. Miscellaneous

12.1. If provisions of these GTC should be ineffective in whole or in part due to compulsory statutory provisions, the remaining provisions of these GTC shall continue to be effective without change. The parties undertake to agree without delay on a new effective provision which shall come as close as possible to the economic purpose of the ineffective provision.

12.2. The customer shall be obliged to inform Tiroler Glashütte about any changes of his name, address and/or domicile in writing without delay; otherwise he shall be obliged to reimburse damages. If he fails to notify such changes, any written communication to the customer's address most recently named shall be deemed to fulfil the requirements of an effective service. Any transfer of rights under the contract concluded with Tiroler Glashütte to third parties shall require the written consent of Tiroler Glashütte."

12. Miscellaneous

12.1. If provisions of these GTC should be ineffective in whole or in part due to compulsory statutory provisions, the remaining provisions of these GTC shall continue to be effective without change. The parties undertake to agree without delay on a new effective provision which shall come as close as possible to the economic purpose of the ineffective provision.

12.2. The customer shall be obliged to inform Tiroler Glashütte about any changes of his name, address and/or domicile in writing without delay; otherwise he shall be obliged to reimburse damages. If he fails to notify such changes, any written communication to the customer's address most recently named shall be deemed to fulfil the requirements of an effective service. Any transfer of rights under the contract concluded with Tiroler Glashütte to third parties shall require the written consent of Tiroler Glashütte."

Terms & Conditions for OnPremise Customers

1. Scope of Application

All offers in this web shop are available to customers active in the hotel, restaurant or caterer business (“HoReCa”) only.

All deliveries and services of Tiroler Glashütte shall be subject to the following General Terms and Conditions of Contract, even if no special reference is made to them in the individual case. Supplementary or deviating agreements, such as in particular contrary general terms and conditions of Customer, shall require the express written and duly signed acknowledgement of Tiroler Glashütte in order to be legally effective. For the avoidance of doubt, the acceptance of any order or any delivery by Tiroler Glashütte cannot be regarded as the grant of any exclusivity whatsoever.

2. Orders

2.1. All orders of the Customer shall become legally effective by written acceptance of Tiroler Glashütte (order confirmation) or, in the absence of such order confirmation, by delivery to the Customer.

2.2. Tiroler Glashütte preserves the right to (i) reject orders at any time without giving any reasons, (ii) accept orders only with respect to amounts that from experience correspond with usual quantities ordered by enterprises of comparable size and/or (iii) terminate any possibly existing framework agreement at any time with immediate effect without giving any reasons.

2.3. On-Premise glass collections are goods designed for the hospitality industry only and explicitly not for retail and/or anyone, who makes them available in such a way as to enable end-consumers to have access to them. On-premise Customers of Tiroler Glashütte shall use the on-premise goods for on-premise only and shall not sell such goods to any kind of retailer and/or private customers.

3. Prices

Unless otherwise agreed, all prices are stated per bill unit in Euro net ex Tiroler Glashütte. Tiroler Glashütte issues its invoices in Euro, with the prices applicable at the time of delivery being legally effective.

4. Terms of Payment

Only the following payment methods are available: payment per credit card, Sofortüberweisung or payment per PayPal. Irrespective of the payment method chosen any order shall be dispatched only after of the full purchase price plus the remuneration for ancillary services, if any, are received by Tiroler Glashütte.

5. Delivery

5.1. Shipping is conducted via TNT only and at the risk and cost of the customer to the delivery address named by the customer in the order. If the address information provided by the customer is incorrect, incomplete or unclear, any costs resulting there from shall be borne by the customer. Picking up by the customer is not possible.

5.2. For all deliveries the net freight costs (including handling fee) will be charged.

5.3. Delivery dates shall be non-binding. If Tiroler Glashütte - for example due to non-availability of the goods - should be unable to accept an order, Tiroler Glashütte shall immediately inform the customer respectively.

Partial deliveries shall be permitted and may be invoiced.

Tiroler Glashütte shall perform the contract subject to unforeseeable events or events independent of the intention of the parties, e.g. all events of force majeure, events of war, interventions and prohibitions of official authorities, delay in transport and customs clearance, transport damage, lack of energy, labor conflicts as well as delays in delivery on the part of suppliers for whatsoever reasons. Delivery times shall be prolonged as well in case any event mentioned before occurs at a supplier of Tiroler Glashütte.

5.4. All goods are shipped in brown master packs. The master pack is to protect the retail goods only and is not designed to be used as shippable outer carton. Any other use of this master pack, in particular its use for shipping, is at the sole responsibility and risk of the Customer.

5.5. Customized packaging is subject to a separate Packaging Agreement.

6. Notice of Defects, Warranty

6.1. Defects of the goods shall be notified to Tiroler Glashütte in writing including a detailed description of the defects within 28 days of delivery; otherwise the goods shall be deemed accepted. The Customer acknowledges that for technical reasons and because of the used materials in the course of the production of glass products, deviations of products of the same series may occur, in particular with respect to size, weight, ovalicity or the vertical axle according to the respective technical drawings, which cannot be influenced by Tiroler Glashütte.

Such deviations of products, in particular also in comparison to earlier deliveries of the same product, therefore do not constitute any defect.

6.2. In case of justified complaints, Tiroler Glashütte shall - at its sole discretion - either make a substitute delivery or issue a credit note. Any and all other warranty claims of Customer shall be excluded. Customer shall not be entitled to any additional claims, in particular for compensation of indirect damage or consequential damage.

6.3. The liability of Tiroler Glashütte shall only apply if the damage was caused by Tiroler Glashütte with willful intent or wanton gross negligence. The burden of proof shall lie with Customer.

6.4. Riedel glasses sold by Tiroler Glashütte are dishwasher-proof according to DIN EN 12857-1/2:2005. In case of eventual glass clouding, if any, warranty shall be granted for three years as of the date of production of the respective good (bottom stamp). Mechanical damages to the surface shall be excluded from warranty.

6.5. Decorations of any and all kind, that have not been made or commissioned by Tiroler Glashütte, such as engravings, silk-screenings etc., are at the sole responsibility and risk of the Customer. Tiroler Glashütte will not be responsible in any respect and shall be excluded from any warranty whatsoever, especially but not limited to if heavy metals or other dangerous materials are applied, or if the material which will be used is not water resistant or dishwasher-proof.

7. Returns

All returns are subject to Tiroler Glashütte`s written pre-approval. Special Orders, monogrammed, decorated or in any other way personalized goods cannot be subject to returns. Returned goods must be part of the current collections of Tiroler Glashütte and in mint, resalable condition packed in the original sealed master packs. Returns must be shipped within 28 days after having received the written pre-approval by Tiroler Glashütte and shall be delivered to Tiroler Glashütte in Kufstein, Austria, freight (risk and costs) at Customer's expense. For goods returned in accordance with these provisions, the cost valid at the date of the purchase will be credited minus 15% restocking fee.

8. Industrial Property Rights

Customer shall be entitled to use the trademarks and/or logos affixed by Tiroler Glashütte to the goods or packaging of the same for identification of the unchanged and originally packaged goods. By doing so Customer shall not acquire any rights to the trademarks, logos or other proprietary material of Tiroler Glashütte or of the trademark “Riedel”. Customer undertakes to refrain from any other use. Any use of trademarks, names, logos, photos and company symbols of Tiroler Glashütte or the trademark “Riedel” in publications, electronic (internet) advertising, social media pages or printed matter shall only be permitted upon written authorization by Tiroler Glashütte. In addition, Customer undertakes not to use any signs likely to be confused with those of Tiroler Glashütte and Riedel or similar signs or have them protected in whatsoever form. Documents such as catalogues, brochures, illustrations, photos and the like as well as samples and designs shall at any time remain the intellectual property of Tiroler Glashütte, protected by the relevant statutory provisions regarding reproduction, imitation, competition, etc. Customer undertakes not to make available such documents to third parties, neither in whole or in part, without the prior written authorization of Tiroler Glashütte or use the same beyond the purpose for which they were handed over to him. If no order is placed, all documents shall be returned at Customer`s cost to Tiroler Glashütte.

9. Data Protection and Storage

9.1. The customer acknowledges that the customer data stated in the contract may be stored and processed for purposes of book-keeping and customer records. The data shall be used for compliance with statutory provisions, contractual obligations and for carrying out payment transactions. Contracting parties of Tiroler Glashütte are instructed about these data protection provisions and obliged accordingly.

9.2. The customer agrees that the customer data stated in the contract may also be used for marketing activities exclusively by Tiroler Glashütte for the purpose of further developing the services offered and caring for the customer in an optimal way. The customer may revoke such consent at any time. The customer further consents that Tiroler Glashütte may contact him for advertising purposes via e-mail to the e-mail address named in the order. Such consent may be revoked at any time. Receiving of messages via e-mail may be refused free of charge at any time.

10. Severability

If any provision of this contract is ineffective, the validity of the remaining provisions shall not be affected. The parties undertake to immediately agree on a new effective provision which comes as close as possible to the economic purpose of the ineffective provision.

11. Applicable Law, Place of jurisdiction

This contract shall be subject to Austrian law. Applicability of UN Sales Law (CISG – United Nations Convention on Contracts of the International Sale of Goods) shall be excluded. For disputes arising out of the contract concluded with Customer or the General Terms and Conditions underlying the contract, exclusive jurisdiction of the District Court Kufstein or the High Court Innsbruck - depending on jurisdiction over the subject matter - has been stipulated.

Terms & Conditions for OnPremise Customers

1. Scope of Application

All offers in this web shop are available to customers active in the hotel, restaurant or caterer business (“HoReCa”) only.

All deliveries and services of Tiroler Glashütte shall be subject to the following General Terms and Conditions of Contract, even if no special reference is made to them in the individual case. Supplementary or deviating agreements, such as in particular contrary general terms and conditions of Customer, shall require the express written and duly signed acknowledgement of Tiroler Glashütte in order to be legally effective. For the avoidance of doubt, the acceptance of any order or any delivery by Tiroler Glashütte cannot be regarded as the grant of any exclusivity whatsoever.

2. Orders

2.1. All orders of the Customer shall become legally effective by written acceptance of Tiroler Glashütte (order confirmation) or, in the absence of such order confirmation, by delivery to the Customer.

2.2. Tiroler Glashütte preserves the right to (i) reject orders at any time without giving any reasons, (ii) accept orders only with respect to amounts that from experience correspond with usual quantities ordered by enterprises of comparable size and/or (iii) terminate any possibly existing framework agreement at any time with immediate effect without giving any reasons.

2.3. On-Premise glass collections are goods designed for the hospitality industry only and explicitly not for retail and/or anyone, who makes them available in such a way as to enable end-consumers to have access to them. On-premise Customers of Tiroler Glashütte shall use the on-premise goods for on-premise only and shall not sell such goods to any kind of retailer and/or private customers.

3. Prices

Unless otherwise agreed, all prices are stated per bill unit in Euro net ex Tiroler Glashütte. Tiroler Glashütte issues its invoices in Euro, with the prices applicable at the time of delivery being legally effective.

4. Terms of Payment

Only the following payment methods are available: payment per credit card, Sofortüberweisung or payment per PayPal. Irrespective of the payment method chosen any order shall be dispatched only after of the full purchase price plus the remuneration for ancillary services, if any, are received by Tiroler Glashütte.

5. Delivery

5.1. Shipping is conducted via TNT only and at the risk and cost of the customer to the delivery address named by the customer in the order. If the address information provided by the customer is incorrect, incomplete or unclear, any costs resulting there from shall be borne by the customer. Picking up by the customer is not possible.

5.2. For all deliveries the net freight costs (including handling fee) will be charged.

5.3. Delivery dates shall be non-binding. If Tiroler Glashütte - for example due to non-availability of the goods - should be unable to accept an order, Tiroler Glashütte shall immediately inform the customer respectively.

Partial deliveries shall be permitted and may be invoiced.

Tiroler Glashütte shall perform the contract subject to unforeseeable events or events independent of the intention of the parties, e.g. all events of force majeure, events of war, interventions and prohibitions of official authorities, delay in transport and customs clearance, transport damage, lack of energy, labor conflicts as well as delays in delivery on the part of suppliers for whatsoever reasons. Delivery times shall be prolonged as well in case any event mentioned before occurs at a supplier of Tiroler Glashütte.

5.4. All goods are shipped in brown master packs. The master pack is to protect the retail goods only and is not designed to be used as shippable outer carton. Any other use of this master pack, in particular its use for shipping, is at the sole responsibility and risk of the Customer.

5.5. Customized packaging is subject to a separate Packaging Agreement.

6. Notice of Defects, Warranty

6.1. Defects of the goods shall be notified to Tiroler Glashütte in writing including a detailed description of the defects within 28 days of delivery; otherwise the goods shall be deemed accepted. The Customer acknowledges that for technical reasons and because of the used materials in the course of the production of glass products, deviations of products of the same series may occur, in particular with respect to size, weight, ovalicity or the vertical axle according to the respective technical drawings, which cannot be influenced by Tiroler Glashütte.

Such deviations of products, in particular also in comparison to earlier deliveries of the same product, therefore do not constitute any defect.

6.2. In case of justified complaints, Tiroler Glashütte shall - at its sole discretion - either make a substitute delivery or issue a credit note. Any and all other warranty claims of Customer shall be excluded. Customer shall not be entitled to any additional claims, in particular for compensation of indirect damage or consequential damage.

6.3. The liability of Tiroler Glashütte shall only apply if the damage was caused by Tiroler Glashütte with willful intent or wanton gross negligence. The burden of proof shall lie with Customer.

6.4. Riedel glasses sold by Tiroler Glashütte are dishwasher-proof according to DIN EN 12857-1/2:2005. In case of eventual glass clouding, if any, warranty shall be granted for three years as of the date of production of the respective good (bottom stamp). Mechanical damages to the surface shall be excluded from warranty.

6.5. Decorations of any and all kind, that have not been made or commissioned by Tiroler Glashütte, such as engravings, silk-screenings etc., are at the sole responsibility and risk of the Customer. Tiroler Glashütte will not be responsible in any respect and shall be excluded from any warranty whatsoever, especially but not limited to if heavy metals or other dangerous materials are applied, or if the material which will be used is not water resistant or dishwasher-proof.

7. Returns

All returns are subject to Tiroler Glashütte`s written pre-approval. Special Orders, monogrammed, decorated or in any other way personalized goods cannot be subject to returns. Returned goods must be part of the current collections of Tiroler Glashütte and in mint, resalable condition packed in the original sealed master packs. Returns must be shipped within 28 days after having received the written pre-approval by Tiroler Glashütte and shall be delivered to Tiroler Glashütte in Kufstein, Austria, freight (risk and costs) at Customer's expense. For goods returned in accordance with these provisions, the cost valid at the date of the purchase will be credited minus 15% restocking fee.

8. Industrial Property Rights

Customer shall be entitled to use the trademarks and/or logos affixed by Tiroler Glashütte to the goods or packaging of the same for identification of the unchanged and originally packaged goods. By doing so Customer shall not acquire any rights to the trademarks, logos or other proprietary material of Tiroler Glashütte or of the trademark “Riedel”. Customer undertakes to refrain from any other use. Any use of trademarks, names, logos, photos and company symbols of Tiroler Glashütte or the trademark “Riedel” in publications, electronic (internet) advertising, social media pages or printed matter shall only be permitted upon written authorization by Tiroler Glashütte. In addition, Customer undertakes not to use any signs likely to be confused with those of Tiroler Glashütte and Riedel or similar signs or have them protected in whatsoever form. Documents such as catalogues, brochures, illustrations, photos and the like as well as samples and designs shall at any time remain the intellectual property of Tiroler Glashütte, protected by the relevant statutory provisions regarding reproduction, imitation, competition, etc. Customer undertakes not to make available such documents to third parties, neither in whole or in part, without the prior written authorization of Tiroler Glashütte or use the same beyond the purpose for which they were handed over to him. If no order is placed, all documents shall be returned at Customer`s cost to Tiroler Glashütte.

9. Data Protection and Storage

9.1. The customer acknowledges that the customer data stated in the contract may be stored and processed for purposes of book-keeping and customer records. The data shall be used for compliance with statutory provisions, contractual obligations and for carrying out payment transactions. Contracting parties of Tiroler Glashütte are instructed about these data protection provisions and obliged accordingly.

9.2. The customer agrees that the customer data stated in the contract may also be used for marketing activities exclusively by Tiroler Glashütte for the purpose of further developing the services offered and caring for the customer in an optimal way. The customer may revoke such consent at any time. The customer further consents that Tiroler Glashütte may contact him for advertising purposes via e-mail to the e-mail address named in the order. Such consent may be revoked at any time. Receiving of messages via e-mail may be refused free of charge at any time.

10. Severability

If any provision of this contract is ineffective, the validity of the remaining provisions shall not be affected. The parties undertake to immediately agree on a new effective provision which comes as close as possible to the economic purpose of the ineffective provision.

11. Applicable Law, Place of jurisdiction

This contract shall be subject to Austrian law. Applicability of UN Sales Law (CISG – United Nations Convention on Contracts of the International Sale of Goods) shall be excluded. For disputes arising out of the contract concluded with Customer or the General Terms and Conditions underlying the contract, exclusive jurisdiction of the District Court Kufstein or the High Court Innsbruck - depending on jurisdiction over the subject matter - has been stipulated.

TERMS & CONDITIONS

General Terms and Conditions of Riedel Tiroler Glashütte

TERMS & CONDITIONS

General Terms and Conditions of Riedel Tiroler Glashütte

1. Scope of Application

1.1. These General Terms and Conditions ("GTC") shall apply to all deliveries effected and services rendered by Tiroler Glashütte GmbH ("Tiroler Glashütte") on the basis of orders placed in the Internet Shop of Tiroler Glashütte. Supplementary or deviating terms and conditions of the customer shall require the explicit written and duly signed acknowledgement of Tiroler Glashütte in order to be valid.

1. Scope of Application

1.1. These General Terms and Conditions ("GTC") shall apply to all deliveries effected and services rendered by Tiroler Glashütte GmbH ("Tiroler Glashütte") on the basis of orders placed in the Internet Shop of Tiroler Glashütte. Supplementary or deviating terms and conditions of the customer shall require the explicit written and duly signed acknowledgement of Tiroler Glashütte in order to be valid.

​​​​​​​2. Conclusion of Contract

2.1. All offers of Tiroler Glashütte shall be non-binding and are to be understood as an invitation to the customer to submit an offer himself (henceforth referred to as the “order”). Tiroler Glashütte shall be entitled to accept also parts of such orders.

2.2. Placing of an order will only be possible if all obligatory fields of the online order form (marked with an asterisk) have been correctly completed. Prior to sending the order the customer will receive a summary of the order including prices. The summary can still be corrected by the customer. Receipt of the order by Tiroler Glashütte will be acknowledged by an automatically generated e-mail to the e-mail address named by the customer, which shall, however, not constitute an acceptance of the order. Orders will only be received by Tiroler Glashütte during normal business hours. If orders are received outside business hours, they shall be deemed received at the beginning of the business hours of the next working day. The customer shall be obliged to ensure proper acceptance of the goods ordered.

2.3. The contract regarding the customer’s order shall be concluded upon acceptance of the order by Tiroler Glashütte, i.e. by sending an order acknowledgement via e-mail to the e-mail address named by the customer. The order acknowledgement will contain an order number, which the customer shall state when further corresponding with Tiroler Glashütte.

​​​​​​​2. Conclusion of Contract

2.1. All offers of Tiroler Glashütte shall be non-binding and are to be understood as an invitation to the customer to submit an offer himself (henceforth referred to as the “order”). Tiroler Glashütte shall be entitled to accept also parts of such orders.

2.2. Placing of an order will only be possible if all obligatory fields of the online order form (marked with an asterisk) have been correctly completed. Prior to sending the order the customer will receive a summary of the order including prices. The summary can still be corrected by the customer. Receipt of the order by Tiroler Glashütte will be acknowledged by an automatically generated e-mail to the e-mail address named by the customer, which shall, however, not constitute an acceptance of the order. Orders will only be received by Tiroler Glashütte during normal business hours. If orders are received outside business hours, they shall be deemed received at the beginning of the business hours of the next working day. The customer shall be obliged to ensure proper acceptance of the goods ordered.

2.3. The contract regarding the customer’s order shall be concluded upon acceptance of the order by Tiroler Glashütte, i.e. by sending an order acknowledgement via e-mail to the e-mail address named by the customer. The order acknowledgement will contain an order number, which the customer shall state when further corresponding with Tiroler Glashütte.

3. Language

The content of the contract, customer service and processing of complaints shall be offered in German and English language.

3. Language

The content of the contract, customer service and processing of complaints shall be offered in German and English language.

​​​​​​​4. Consumer Information concerning the Exercise of the Right of Withdrawal

4.1. Right of withdrawal

A customer who is a consumer within the meaning of the Austrian Consumer Protection Act (“KSchG”) (hereinafter also referred to as the “Consumer Customer”) has the right to cancel a contract concluded in the online shop within 14 days without giving reasons.

The period in which this right of cancellation can be exercised is fourteen days from the date on which the Consumer Customer or a third party nominated by the same who is not the carrier takes possession of the goods. If a Consumer Customer has ordered two or more items in the context of a single order and the items are delivered separately, the period in which this right of cancellation can be exercised is fourteen days from the date on which the Consumer Customer or a third party nominated by the same who is not the carrier takes possession of the goods.

To exercise his/her right of cancellation, the Consumer Customer must inform the Tiroler Glashütte (Tiroler Glashütte GmbH, Weissachstrasse 28-34, A-6330 Kufstein, Austria, tel. +43 537264896, fax +43 537263225, e-mail address webshop@riedel.com) by means of an unmistakable declaration (e.g. a letter sent by post, fax or e-mail) of his/her decision to cancel a contract concluded in the online shop. The sample cancellation form can be used for this purpose, but the use thereof is not mandatory. If a Consumer Customer chooses to use this option, the Tiroler Glashütte will without undue delay send him/her confirmation via a permanent data carrier (e.g. by email) to the effect that it has received the notice of cancellation. If the Consumer Customer does not receive an answer within two days, the Tiroler Glashütte would kindly ask him/her to send an e-mail or to call it on the phone number +43537264896.

In order to comply with the cooling-off period, it is sufficient for the Consumer Customer to send notification that he/she is exercising his/her right of cancellation before the cooling-off period has expired.

4.2 Consequences of cancellation

If a Consumer Customer cancels a contract concluded in the online shop, the Tiroler Glashütte will refund all payments received from the Consumer Customer, including any shipment costs (with the exception of additional costs incurred if the Consumer Customer should choose a method of shipping different from the most cost-efficient standard shipping option offered by the Tiroler Glashütte), without undue delay and at the latest within fourteen days from the date on which the notice of cancellation of the contract by the Consumer Customer is received by the Tiroler Glashütte. The repayment will, unless otherwise explicitly agreed with the Consumer Customer, be made by the Tiroler Glashütte using the same payment method as was used for the original transaction; under no circumstances will the Consumer Customer be charged a fee for this repayment. Tiroler Glashütte may withhold the refund until either the items have been returned to it or the Consumer Customer has provided evidence that he/she has sent back the items, depending on which date is earlier.

The Consumer Customer must return or hand over the items to Tiroler Glashütte GmbH, at Kobernausserwaldstrasse 25, A-5212 Schneegattern, Austria, without undue delay and in all cases within 14 days of the date on which he/she informs the Tiroler Glashütte of his/her cancellation of the contract. The deadline will be deemed to have been observed if the items are despatched before the fourteen-day deadline has expired.

The Consumer Customer will be required to bear the direct costs of returning the items.

The Consumer Customer will be required to pay compensation to the Tiroler Glashütte for any potential reduction in value of the items if this reduction in value is due to unnecessary handling on the part of the former for the purpose of testing the quality, characteristics and functions of the items.

​​​​​​​4. Consumer Information concerning the Exercise of the Right of Withdrawal

4.1. Right of withdrawal

A customer who is a consumer within the meaning of the Austrian Consumer Protection Act (“KSchG”) (hereinafter also referred to as the “Consumer Customer”) has the right to cancel a contract concluded in the online shop within 14 days without giving reasons.

The period in which this right of cancellation can be exercised is fourteen days from the date on which the Consumer Customer or a third party nominated by the same who is not the carrier takes possession of the goods. If a Consumer Customer has ordered two or more items in the context of a single order and the items are delivered separately, the period in which this right of cancellation can be exercised is fourteen days from the date on which the Consumer Customer or a third party nominated by the same who is not the carrier takes possession of the goods.

To exercise his/her right of cancellation, the Consumer Customer must inform the Tiroler Glashütte (Tiroler Glashütte GmbH, Weissachstrasse 28-34, A-6330 Kufstein, Austria, tel. +43 537264896, fax +43 537263225, e-mail address webshop@riedel.com) by means of an unmistakable declaration (e.g. a letter sent by post, fax or e-mail) of his/her decision to cancel a contract concluded in the online shop. The sample cancellation form can be used for this purpose, but the use thereof is not mandatory. If a Consumer Customer chooses to use this option, the Tiroler Glashütte will without undue delay send him/her confirmation via a permanent data carrier (e.g. by email) to the effect that it has received the notice of cancellation. If the Consumer Customer does not receive an answer within two days, the Tiroler Glashütte would kindly ask him/her to send an e-mail or to call it on the phone number +43537264896.

In order to comply with the cooling-off period, it is sufficient for the Consumer Customer to send notification that he/she is exercising his/her right of cancellation before the cooling-off period has expired.

4.2 Consequences of cancellation

If a Consumer Customer cancels a contract concluded in the online shop, the Tiroler Glashütte will refund all payments received from the Consumer Customer, including any shipment costs (with the exception of additional costs incurred if the Consumer Customer should choose a method of shipping different from the most cost-efficient standard shipping option offered by the Tiroler Glashütte), without undue delay and at the latest within fourteen days from the date on which the notice of cancellation of the contract by the Consumer Customer is received by the Tiroler Glashütte. The repayment will, unless otherwise explicitly agreed with the Consumer Customer, be made by the Tiroler Glashütte using the same payment method as was used for the original transaction; under no circumstances will the Consumer Customer be charged a fee for this repayment. Tiroler Glashütte may withhold the refund until either the items have been returned to it or the Consumer Customer has provided evidence that he/she has sent back the items, depending on which date is earlier.

The Consumer Customer must return or hand over the items to Tiroler Glashütte GmbH, at Kobernausserwaldstrasse 25, A-5212 Schneegattern, Austria, without undue delay and in all cases within 14 days of the date on which he/she informs the Tiroler Glashütte of his/her cancellation of the contract. The deadline will be deemed to have been observed if the items are despatched before the fourteen-day deadline has expired.

The Consumer Customer will be required to bear the direct costs of returning the items.

The Consumer Customer will be required to pay compensation to the Tiroler Glashütte for any potential reduction in value of the items if this reduction in value is due to unnecessary handling on the part of the former for the purpose of testing the quality, characteristics and functions of the items.

5. Prices

5.1. All prices shall be gross prices inclusive of statutory VAT. Deliveries exceeding a gross price of € 75.00 shall be delivered free of carriage charges. For deliveries below a gross price of € 75.00, a freight surcharge in the amount of € 10.- shall be charged. Express delivery will be charged any time with € 15.-.

5. Prices

5.1. All prices shall be gross prices inclusive of statutory VAT. Deliveries exceeding a gross price of € 75.00 shall be delivered free of carriage charges. For deliveries below a gross price of € 75.00, a freight surcharge in the amount of € 10.- shall be charged. Express delivery will be charged any time with € 15.-.

​​​​​​​6. Delivery and Delivery Period

6.1. Shipping via TNT or the POST AG shall be at the risk and cost of the customer to the delivery address named by the customer in the order. If the address information provided by the customer is incorrect, incomplete or unclear, any costs resulting there from shall be borne by the customer.

6.2. Delivery dates shall be non-binding. If Tiroler Glashütte - for example due to non-availability of the goods - should be unable to accept an order, Tiroler Glashütte shall immediately inform the customer respectively.

6.3. Any and all unforeseeable circumstances or circumstances independent from the parties' intent, such as e.g. all cases of Force Majeure and similar events as well as delays in deliveries from sub-suppliers for whatsoever reasons, shall extend the delivery period for the duration of such impediment.

​​​​​​​6. Delivery and Delivery Period

6.1. Shipping via TNT or the POST AG shall be at the risk and cost of the customer to the delivery address named by the customer in the order. If the address information provided by the customer is incorrect, incomplete or unclear, any costs resulting there from shall be borne by the customer.

6.2. Delivery dates shall be non-binding. If Tiroler Glashütte - for example due to non-availability of the goods - should be unable to accept an order, Tiroler Glashütte shall immediately inform the customer respectively.

6.3. Any and all unforeseeable circumstances or circumstances independent from the parties' intent, such as e.g. all cases of Force Majeure and similar events as well as delays in deliveries from sub-suppliers for whatsoever reasons, shall extend the delivery period for the duration of such impediment.

​​​​​​​7. Terms of Payment

7.1. The customer shall pay the purchase price plus additional costs exclusively by one of the following credit cards: AMEX, Mastercard, Visacard, PayPal, Sofortüberweisung and Klarna. The named credit card will be debited prior to dispatching the order to the delivery address named by the customer. Tiroler Glashütte shall not store the data of the credit card in any form. When transmitting the completed online order form Tiroler Glashütte uses the encryption mechanism SSL (Secure Socket Layer) for encrypting the customer data and credit card data. The SSL system can be identified by the fact that the site address (URL) starts with "https" instead of "http" and that a closed lock or key symbol appears in the status bar at the bottom of the screen. For using SSL the customer needs no specific software; common web browsers in all recent versions should support the SSL protocol.

7.2. The goods ordered will only be shipped to the address named by the customer if the purchase price plus additional costs can be debited to the credit card named by the customer.

​​​​​​​7. Terms of Payment

7.1. The customer shall pay the purchase price plus additional costs exclusively by one of the following credit cards: AMEX, Mastercard, Visacard, PayPal, Sofortüberweisung and Klarna. The named credit card will be debited prior to dispatching the order to the delivery address named by the customer. Tiroler Glashütte shall not store the data of the credit card in any form. When transmitting the completed online order form Tiroler Glashütte uses the encryption mechanism SSL (Secure Socket Layer) for encrypting the customer data and credit card data. The SSL system can be identified by the fact that the site address (URL) starts with "https" instead of "http" and that a closed lock or key symbol appears in the status bar at the bottom of the screen. For using SSL the customer needs no specific software; common web browsers in all recent versions should support the SSL protocol.

7.2. The goods ordered will only be shipped to the address named by the customer if the purchase price plus additional costs can be debited to the credit card named by the customer.

​​​​​​​8. Notice of Defects, Warranty, Damages

8.1. Deviations in design and size may occur with Riedel products from craft production. They do not constitute defects and do not entitle to warranty claims.

8.2. Defects shall be notified to Tiroler Glashütte upon delivery or when they become visible, although no detrimental legal consequences will occur for a customer who is a consumer as defined by the KSchG if he fails to do so. If a customer is an entrepreneur as defined by the KSchG, he shall notify defects that can be identified in the course of a proper inspection of the goods upon delivery in writing with detailed information on the defect within 14 days after receipt of the goods; otherwise the goods shall be deemed accepted.

8.3. If a notification of a defect is justified, Tiroler Glashütte shall be entitled to remedy the defect in particular by substitute delivery (replacement). If the remedying of defects fails or if Tiroler Glashütte is unable to effect a substitute delivery, the customer shall be entitled to demand a reduction in price or, if the defect is not just a minor one, cancellation of contract. Vis-à-vis customers who are consumers as defined by the KSchG, the statutory provisions on warranty shall apply.

8.4. Tiroler Glashütte shall only be liable for damages caused by willful intent or gross negligence, except in case of personal injury. Compensation for consequential damages and compensation for mere financial losses shall be excluded vis-à-vis entrepreneurs as defined by the KSchG. The person harmed shall have to prove slight or gross negligence unless the transaction was concluded with a consumer as defined by the KSchG.

​​​​​​​8. Notice of Defects, Warranty, Damages

8.1. Deviations in design and size may occur with Riedel products from craft production. They do not constitute defects and do not entitle to warranty claims.

8.2. Defects shall be notified to Tiroler Glashütte upon delivery or when they become visible, although no detrimental legal consequences will occur for a customer who is a consumer as defined by the KSchG if he fails to do so. If a customer is an entrepreneur as defined by the KSchG, he shall notify defects that can be identified in the course of a proper inspection of the goods upon delivery in writing with detailed information on the defect within 14 days after receipt of the goods; otherwise the goods shall be deemed accepted.

8.3. If a notification of a defect is justified, Tiroler Glashütte shall be entitled to remedy the defect in particular by substitute delivery (replacement). If the remedying of defects fails or if Tiroler Glashütte is unable to effect a substitute delivery, the customer shall be entitled to demand a reduction in price or, if the defect is not just a minor one, cancellation of contract. Vis-à-vis customers who are consumers as defined by the KSchG, the statutory provisions on warranty shall apply.

8.4. Tiroler Glashütte shall only be liable for damages caused by willful intent or gross negligence, except in case of personal injury. Compensation for consequential damages and compensation for mere financial losses shall be excluded vis-à-vis entrepreneurs as defined by the KSchG. The person harmed shall have to prove slight or gross negligence unless the transaction was concluded with a consumer as defined by the KSchG.

​​​​​​​9. Retention of Title

Tiroler Glashütte shall retain title to goods delivered until full payment of the purchase price including all additional costs.

​​​​​​​9. Retention of Title

Tiroler Glashütte shall retain title to goods delivered until full payment of the purchase price including all additional costs.

10. Data Protection, Advertising

The staff of Tiroler Glashütte is subject to the secrecy obligations of the Austrian Data Protection Act.

10. Data Protection, Advertising

The staff of Tiroler Glashütte is subject to the secrecy obligations of the Austrian Data Protection Act.

11. Applicable Law, Venue

The legal relationship with the customer shall exclusively be governed by Austrian substantive law with the exclusion of UN Sales Law. Disputes arising out of the contract concluded with the customer or the General Terms and Conditions underlying the contract shall, depending on the jurisdiction over the subject-matter, be exclusively settled by the District Court Kufstein or the Provincial Court Innsbruck. If the customer is a consumer as defined by the KSchG, the court in whose district the customer's domicile, habitual residence or place of employment is situated shall have jurisdiction. The place of performance shall be Tiroler Glashütte's registered office at 6330 Kufstein.

11. Applicable Law, Venue

The legal relationship with the customer shall exclusively be governed by Austrian substantive law with the exclusion of UN Sales Law. Disputes arising out of the contract concluded with the customer or the General Terms and Conditions underlying the contract shall, depending on the jurisdiction over the subject-matter, be exclusively settled by the District Court Kufstein or the Provincial Court Innsbruck. If the customer is a consumer as defined by the KSchG, the court in whose district the customer's domicile, habitual residence or place of employment is situated shall have jurisdiction. The place of performance shall be Tiroler Glashütte's registered office at 6330 Kufstein.

12. Miscellaneous

12.1. If provisions of these GTC should be ineffective in whole or in part due to compulsory statutory provisions, the remaining provisions of these GTC shall continue to be effective without change. The parties undertake to agree without delay on a new effective provision which shall come as close as possible to the economic purpose of the ineffective provision.

12.2. The customer shall be obliged to inform Tiroler Glashütte about any changes of his name, address and/or domicile in writing without delay; otherwise he shall be obliged to reimburse damages. If he fails to notify such changes, any written communication to the customer's address most recently named shall be deemed to fulfil the requirements of an effective service. Any transfer of rights under the contract concluded with Tiroler Glashütte to third parties shall require the written consent of Tiroler Glashütte."

12. Miscellaneous

12.1. If provisions of these GTC should be ineffective in whole or in part due to compulsory statutory provisions, the remaining provisions of these GTC shall continue to be effective without change. The parties undertake to agree without delay on a new effective provision which shall come as close as possible to the economic purpose of the ineffective provision.

12.2. The customer shall be obliged to inform Tiroler Glashütte about any changes of his name, address and/or domicile in writing without delay; otherwise he shall be obliged to reimburse damages. If he fails to notify such changes, any written communication to the customer's address most recently named shall be deemed to fulfil the requirements of an effective service. Any transfer of rights under the contract concluded with Tiroler Glashütte to third parties shall require the written consent of Tiroler Glashütte."

Terms & Conditions for OnPremise Customers

1. Scope of Application

All offers in this web shop are available to customers active in the hotel, restaurant or caterer business (“HoReCa”) only.

All deliveries and services of Tiroler Glashütte shall be subject to the following General Terms and Conditions of Contract, even if no special reference is made to them in the individual case. Supplementary or deviating agreements, such as in particular contrary general terms and conditions of Customer, shall require the express written and duly signed acknowledgement of Tiroler Glashütte in order to be legally effective. For the avoidance of doubt, the acceptance of any order or any delivery by Tiroler Glashütte cannot be regarded as the grant of any exclusivity whatsoever.

2. Orders

2.1. All orders of the Customer shall become legally effective by written acceptance of Tiroler Glashütte (order confirmation) or, in the absence of such order confirmation, by delivery to the Customer.

2.2. Tiroler Glashütte preserves the right to (i) reject orders at any time without giving any reasons, (ii) accept orders only with respect to amounts that from experience correspond with usual quantities ordered by enterprises of comparable size and/or (iii) terminate any possibly existing framework agreement at any time with immediate effect without giving any reasons.

2.3. On-Premise glass collections are goods designed for the hospitality industry only and explicitly not for retail and/or anyone, who makes them available in such a way as to enable end-consumers to have access to them. On-premise Customers of Tiroler Glashütte shall use the on-premise goods for on-premise only and shall not sell such goods to any kind of retailer and/or private customers.

3. Prices

Unless otherwise agreed, all prices are stated per bill unit in Euro net ex Tiroler Glashütte. Tiroler Glashütte issues its invoices in Euro, with the prices applicable at the time of delivery being legally effective.

4. Terms of Payment

Only the following payment methods are available: payment per credit card, Sofortüberweisung or payment per PayPal. Irrespective of the payment method chosen any order shall be dispatched only after of the full purchase price plus the remuneration for ancillary services, if any, are received by Tiroler Glashütte.

5. Delivery

5.1. Shipping is conducted via TNT only and at the risk and cost of the customer to the delivery address named by the customer in the order. If the address information provided by the customer is incorrect, incomplete or unclear, any costs resulting there from shall be borne by the customer. Picking up by the customer is not possible.

5.2. For all deliveries the net freight costs (including handling fee) will be charged.

5.3. Delivery dates shall be non-binding. If Tiroler Glashütte - for example due to non-availability of the goods - should be unable to accept an order, Tiroler Glashütte shall immediately inform the customer respectively.

Partial deliveries shall be permitted and may be invoiced.

Tiroler Glashütte shall perform the contract subject to unforeseeable events or events independent of the intention of the parties, e.g. all events of force majeure, events of war, interventions and prohibitions of official authorities, delay in transport and customs clearance, transport damage, lack of energy, labor conflicts as well as delays in delivery on the part of suppliers for whatsoever reasons. Delivery times shall be prolonged as well in case any event mentioned before occurs at a supplier of Tiroler Glashütte.

5.4. All goods are shipped in brown master packs. The master pack is to protect the retail goods only and is not designed to be used as shippable outer carton. Any other use of this master pack, in particular its use for shipping, is at the sole responsibility and risk of the Customer.

5.5. Customized packaging is subject to a separate Packaging Agreement.

6. Notice of Defects, Warranty

6.1. Defects of the goods shall be notified to Tiroler Glashütte in writing including a detailed description of the defects within 28 days of delivery; otherwise the goods shall be deemed accepted. The Customer acknowledges that for technical reasons and because of the used materials in the course of the production of glass products, deviations of products of the same series may occur, in particular with respect to size, weight, ovalicity or the vertical axle according to the respective technical drawings, which cannot be influenced by Tiroler Glashütte.

Such deviations of products, in particular also in comparison to earlier deliveries of the same product, therefore do not constitute any defect.

6.2. In case of justified complaints, Tiroler Glashütte shall - at its sole discretion - either make a substitute delivery or issue a credit note. Any and all other warranty claims of Customer shall be excluded. Customer shall not be entitled to any additional claims, in particular for compensation of indirect damage or consequential damage.

6.3. The liability of Tiroler Glashütte shall only apply if the damage was caused by Tiroler Glashütte with willful intent or wanton gross negligence. The burden of proof shall lie with Customer.

6.4. Riedel glasses sold by Tiroler Glashütte are dishwasher-proof according to DIN EN 12857-1/2:2005. In case of eventual glass clouding, if any, warranty shall be granted for three years as of the date of production of the respective good (bottom stamp). Mechanical damages to the surface shall be excluded from warranty.

6.5. Decorations of any and all kind, that have not been made or commissioned by Tiroler Glashütte, such as engravings, silk-screenings etc., are at the sole responsibility and risk of the Customer. Tiroler Glashütte will not be responsible in any respect and shall be excluded from any warranty whatsoever, especially but not limited to if heavy metals or other dangerous materials are applied, or if the material which will be used is not water resistant or dishwasher-proof.

7. Returns

All returns are subject to Tiroler Glashütte`s written pre-approval. Special Orders, monogrammed, decorated or in any other way personalized goods cannot be subject to returns. Returned goods must be part of the current collections of Tiroler Glashütte and in mint, resalable condition packed in the original sealed master packs. Returns must be shipped within 28 days after having received the written pre-approval by Tiroler Glashütte and shall be delivered to Tiroler Glashütte in Kufstein, Austria, freight (risk and costs) at Customer's expense. For goods returned in accordance with these provisions, the cost valid at the date of the purchase will be credited minus 15% restocking fee.

8. Industrial Property Rights

Customer shall be entitled to use the trademarks and/or logos affixed by Tiroler Glashütte to the goods or packaging of the same for identification of the unchanged and originally packaged goods. By doing so Customer shall not acquire any rights to the trademarks, logos or other proprietary material of Tiroler Glashütte or of the trademark “Riedel”. Customer undertakes to refrain from any other use. Any use of trademarks, names, logos, photos and company symbols of Tiroler Glashütte or the trademark “Riedel” in publications, electronic (internet) advertising, social media pages or printed matter shall only be permitted upon written authorization by Tiroler Glashütte. In addition, Customer undertakes not to use any signs likely to be confused with those of Tiroler Glashütte and Riedel or similar signs or have them protected in whatsoever form. Documents such as catalogues, brochures, illustrations, photos and the like as well as samples and designs shall at any time remain the intellectual property of Tiroler Glashütte, protected by the relevant statutory provisions regarding reproduction, imitation, competition, etc. Customer undertakes not to make available such documents to third parties, neither in whole or in part, without the prior written authorization of Tiroler Glashütte or use the same beyond the purpose for which they were handed over to him. If no order is placed, all documents shall be returned at Customer`s cost to Tiroler Glashütte.

9. Data Protection and Storage

9.1. The customer acknowledges that the customer data stated in the contract may be stored and processed for purposes of book-keeping and customer records. The data shall be used for compliance with statutory provisions, contractual obligations and for carrying out payment transactions. Contracting parties of Tiroler Glashütte are instructed about these data protection provisions and obliged accordingly.

9.2. The customer agrees that the customer data stated in the contract may also be used for marketing activities exclusively by Tiroler Glashütte for the purpose of further developing the services offered and caring for the customer in an optimal way. The customer may revoke such consent at any time. The customer further consents that Tiroler Glashütte may contact him for advertising purposes via e-mail to the e-mail address named in the order. Such consent may be revoked at any time. Receiving of messages via e-mail may be refused free of charge at any time.

10. Severability

If any provision of this contract is ineffective, the validity of the remaining provisions shall not be affected. The parties undertake to immediately agree on a new effective provision which comes as close as possible to the economic purpose of the ineffective provision.

11. Applicable Law, Place of jurisdiction

This contract shall be subject to Austrian law. Applicability of UN Sales Law (CISG – United Nations Convention on Contracts of the International Sale of Goods) shall be excluded. For disputes arising out of the contract concluded with Customer or the General Terms and Conditions underlying the contract, exclusive jurisdiction of the District Court Kufstein or the High Court Innsbruck - depending on jurisdiction over the subject matter - has been stipulated.

Terms & Conditions for OnPremise Customers

1. Scope of Application

All offers in this web shop are available to customers active in the hotel, restaurant or caterer business (“HoReCa”) only.

All deliveries and services of Tiroler Glashütte shall be subject to the following General Terms and Conditions of Contract, even if no special reference is made to them in the individual case. Supplementary or deviating agreements, such as in particular contrary general terms and conditions of Customer, shall require the express written and duly signed acknowledgement of Tiroler Glashütte in order to be legally effective. For the avoidance of doubt, the acceptance of any order or any delivery by Tiroler Glashütte cannot be regarded as the grant of any exclusivity whatsoever.

2. Orders

2.1. All orders of the Customer shall become legally effective by written acceptance of Tiroler Glashütte (order confirmation) or, in the absence of such order confirmation, by delivery to the Customer.

2.2. Tiroler Glashütte preserves the right to (i) reject orders at any time without giving any reasons, (ii) accept orders only with respect to amounts that from experience correspond with usual quantities ordered by enterprises of comparable size and/or (iii) terminate any possibly existing framework agreement at any time with immediate effect without giving any reasons.

2.3. On-Premise glass collections are goods designed for the hospitality industry only and explicitly not for retail and/or anyone, who makes them available in such a way as to enable end-consumers to have access to them. On-premise Customers of Tiroler Glashütte shall use the on-premise goods for on-premise only and shall not sell such goods to any kind of retailer and/or private customers.

3. Prices

Unless otherwise agreed, all prices are stated per bill unit in Euro net ex Tiroler Glashütte. Tiroler Glashütte issues its invoices in Euro, with the prices applicable at the time of delivery being legally effective.

4. Terms of Payment

Only the following payment methods are available: payment per credit card, Sofortüberweisung or payment per PayPal. Irrespective of the payment method chosen any order shall be dispatched only after of the full purchase price plus the remuneration for ancillary services, if any, are received by Tiroler Glashütte.

5. Delivery

5.1. Shipping is conducted via TNT only and at the risk and cost of the customer to the delivery address named by the customer in the order. If the address information provided by the customer is incorrect, incomplete or unclear, any costs resulting there from shall be borne by the customer. Picking up by the customer is not possible.

5.2. For all deliveries the net freight costs (including handling fee) will be charged.

5.3. Delivery dates shall be non-binding. If Tiroler Glashütte - for example due to non-availability of the goods - should be unable to accept an order, Tiroler Glashütte shall immediately inform the customer respectively.

Partial deliveries shall be permitted and may be invoiced.

Tiroler Glashütte shall perform the contract subject to unforeseeable events or events independent of the intention of the parties, e.g. all events of force majeure, events of war, interventions and prohibitions of official authorities, delay in transport and customs clearance, transport damage, lack of energy, labor conflicts as well as delays in delivery on the part of suppliers for whatsoever reasons. Delivery times shall be prolonged as well in case any event mentioned before occurs at a supplier of Tiroler Glashütte.

5.4. All goods are shipped in brown master packs. The master pack is to protect the retail goods only and is not designed to be used as shippable outer carton. Any other use of this master pack, in particular its use for shipping, is at the sole responsibility and risk of the Customer.

5.5. Customized packaging is subject to a separate Packaging Agreement.

6. Notice of Defects, Warranty

6.1. Defects of the goods shall be notified to Tiroler Glashütte in writing including a detailed description of the defects within 28 days of delivery; otherwise the goods shall be deemed accepted. The Customer acknowledges that for technical reasons and because of the used materials in the course of the production of glass products, deviations of products of the same series may occur, in particular with respect to size, weight, ovalicity or the vertical axle according to the respective technical drawings, which cannot be influenced by Tiroler Glashütte.

Such deviations of products, in particular also in comparison to earlier deliveries of the same product, therefore do not constitute any defect.

6.2. In case of justified complaints, Tiroler Glashütte shall - at its sole discretion - either make a substitute delivery or issue a credit note. Any and all other warranty claims of Customer shall be excluded. Customer shall not be entitled to any additional claims, in particular for compensation of indirect damage or consequential damage.

6.3. The liability of Tiroler Glashütte shall only apply if the damage was caused by Tiroler Glashütte with willful intent or wanton gross negligence. The burden of proof shall lie with Customer.

6.4. Riedel glasses sold by Tiroler Glashütte are dishwasher-proof according to DIN EN 12857-1/2:2005. In case of eventual glass clouding, if any, warranty shall be granted for three years as of the date of production of the respective good (bottom stamp). Mechanical damages to the surface shall be excluded from warranty.

6.5. Decorations of any and all kind, that have not been made or commissioned by Tiroler Glashütte, such as engravings, silk-screenings etc., are at the sole responsibility and risk of the Customer. Tiroler Glashütte will not be responsible in any respect and shall be excluded from any warranty whatsoever, especially but not limited to if heavy metals or other dangerous materials are applied, or if the material which will be used is not water resistant or dishwasher-proof.

7. Returns

All returns are subject to Tiroler Glashütte`s written pre-approval. Special Orders, monogrammed, decorated or in any other way personalized goods cannot be subject to returns. Returned goods must be part of the current collections of Tiroler Glashütte and in mint, resalable condition packed in the original sealed master packs. Returns must be shipped within 28 days after having received the written pre-approval by Tiroler Glashütte and shall be delivered to Tiroler Glashütte in Kufstein, Austria, freight (risk and costs) at Customer's expense. For goods returned in accordance with these provisions, the cost valid at the date of the purchase will be credited minus 15% restocking fee.

8. Industrial Property Rights

Customer shall be entitled to use the trademarks and/or logos affixed by Tiroler Glashütte to the goods or packaging of the same for identification of the unchanged and originally packaged goods. By doing so Customer shall not acquire any rights to the trademarks, logos or other proprietary material of Tiroler Glashütte or of the trademark “Riedel”. Customer undertakes to refrain from any other use. Any use of trademarks, names, logos, photos and company symbols of Tiroler Glashütte or the trademark “Riedel” in publications, electronic (internet) advertising, social media pages or printed matter shall only be permitted upon written authorization by Tiroler Glashütte. In addition, Customer undertakes not to use any signs likely to be confused with those of Tiroler Glashütte and Riedel or similar signs or have them protected in whatsoever form. Documents such as catalogues, brochures, illustrations, photos and the like as well as samples and designs shall at any time remain the intellectual property of Tiroler Glashütte, protected by the relevant statutory provisions regarding reproduction, imitation, competition, etc. Customer undertakes not to make available such documents to third parties, neither in whole or in part, without the prior written authorization of Tiroler Glashütte or use the same beyond the purpose for which they were handed over to him. If no order is placed, all documents shall be returned at Customer`s cost to Tiroler Glashütte.

9. Data Protection and Storage

9.1. The customer acknowledges that the customer data stated in the contract may be stored and processed for purposes of book-keeping and customer records. The data shall be used for compliance with statutory provisions, contractual obligations and for carrying out payment transactions. Contracting parties of Tiroler Glashütte are instructed about these data protection provisions and obliged accordingly.

9.2. The customer agrees that the customer data stated in the contract may also be used for marketing activities exclusively by Tiroler Glashütte for the purpose of further developing the services offered and caring for the customer in an optimal way. The customer may revoke such consent at any time. The customer further consents that Tiroler Glashütte may contact him for advertising purposes via e-mail to the e-mail address named in the order. Such consent may be revoked at any time. Receiving of messages via e-mail may be refused free of charge at any time.

10. Severability

If any provision of this contract is ineffective, the validity of the remaining provisions shall not be affected. The parties undertake to immediately agree on a new effective provision which comes as close as possible to the economic purpose of the ineffective provision.

11. Applicable Law, Place of jurisdiction

This contract shall be subject to Austrian law. Applicability of UN Sales Law (CISG – United Nations Convention on Contracts of the International Sale of Goods) shall be excluded. For disputes arising out of the contract concluded with Customer or the General Terms and Conditions underlying the contract, exclusive jurisdiction of the District Court Kufstein or the High Court Innsbruck - depending on jurisdiction over the subject matter - has been stipulated.