Right of Cancellation

Cancellation Right

A customer who is a consumer within the meaning of the Austrian Consumer Protection Act (“KSchG”) (the “Consumer Customer”) has the right to cancel a contract concluded in the Online Shop within 14 (fourteen) days without giving reasons.

The period in which this right of cancellation can be exercised is 14 (fourteen) days from the date on which the Consumer Customer or a third party nominated by the same, who is not the carrier, takes possession of the Products. If a Consumer Customer has ordered two or more Products in the context of a single Order and the Products are delivered separately, the period in which this right of cancellation can be exercised is 14 (fourteen) days from the date on which the Consumer Customer or a third party nominated by the same, who is not the carrier, takes possession of the remaining Products.

To exercise the right of cancellation, the Consumer Customer must inform Tiroler Glashütte (Tiroler Glashütte GmbH, Weissachstrasse 28-34, A-6330 Kufstein, Austria, Tel: +43-5372-64896, fax: +43-5372-63225, e-mail address webshop@riedel.com) by means of an unmistakable declaration (e.g. a letter sent by post, fax or e-mail) of his/her decision to cancel a contract concluded in the online shop. The sample cancellation form can be used for this purpose, but the use thereof is not mandatory. If a Consumer Customer chooses to use this option, Tiroler Glashütte will without undue delay send a confirmation via a permanent data carrier (e.g. by e-mail) informing that it has received the notice of cancellation. If the Consumer Customer does not receive an answer within 2 (two) days, Tiroler Glashütte kindly asks to send an e-mail to webshop@riedel.com or to call under +43-5372-64896.

In order to comply with the cancellation period, it is sufficient if the cancellation notification is sent before the cancellation period has expired.

Consequences of cancellation

If a Consumer Customer cancels a contract concluded in the Online Shop, Tiroler Glashütte will refund all payments received from the Consumer Customer, including any shipment costs (with the exception of additional costs incurred, if the Consumer Customer chose a method of shipping different from the most cost-efficient standard shipping option offered by Tiroler Glashütte), without undue delay and at the latest within 14 (fourteen) days from the date on which the notice of cancellation of the contract by the Consumer Customer is received by Tiroler Glashütte. The repayment will, unless otherwise explicitly agreed with the Consumer Customer, be made by Tiroler Glashütte using the same payment method as was used for the original transaction; under no circumstances will the Consumer Customer be charged a fee for this repayment. Any kind of customs duties and handling fees will not be refunded. Tiroler Glashütte may withhold the repayment until either the Products have been returned to Tiroler Glashütte or the Consumer Customer has provided evidence that he/she has sent back the Products, depending on which date is earlier.

The Consumer Customer must return or hand over the Products to Tiroler Glashütte GmbH, per address RSN Logistik GmbH, Dr.-Kilian-Straße 4, 92637 Weiden, Germany, without undue delay and in all cases within 14 (fourteen) days of the date on which Consumer Customer informs Tiroler Glashütte of the cancellation of the contract. The deadline will be deemed to have been observed if the Products are dispatched before the fourteen-day deadline has expired.

The Consumer Customer will be required to bear the direct costs of returning the Products to Tiroler Glashütte.

Products that are engraved, decorated or personalized in any other way may not be returned. Returned Products must be part of the current collections of Tiroler Glashütte and in mint, resalable condition, and packed in the original undamaged boxes.

The Consumer Customer will be required to pay compensation to Tiroler Glashütte for any potential reduction in value of the Products, if this reduction in value is due to unnecessary handling by Consumer Costumer for the purpose of testing the quality, characteristics and functions of the Products.

Return of goods

Please kindly note that you cannot file a complaint, return or exchange your purchases made in our Online Shop in stationary retail outlets or at other online providers.

Likewise, you cannot file a complaint on or return purchases made in stationary retail outlets or with other online providers in our Online Shop.

Products purchased from us in our Online Shop can be returned within 14 (fourteen) days. Please consider all relevant details regarding your right of cancellation.