By subscribing to the RIEDEL mailing list and opting-in to receive RIEDEL digital communication, you will be informed about the latest products, events and news. In addition, follow us on our Social Media pages on Facebook and Instagram.
ALL ABOUT RIEDEL
ALL ABOUT DATA SECURITY
When you register to the RIEDEL SHOP you will be a member of MYRIEDEL. Creating a MYRIEDEL account will enable you to:
- Follow your online orders, access your purchase history and e-receipts
- Manage your personal information
- Opt-in/out of the RIEDEL mailing list
- Save your personal wishlist for access on any device
- Collect MYRIEDEL Reward Points for your next order
- Get special offers for the riedel.com online shop
Should you have forgotten your password, please click on MYRIEDEL at the head of the site and select “Forgotten your password?” For security reasons, an automatic email will be sent to the address you have fulfilled, including a link that will allow you to create your new personal password.
We offer you the possibility to update and modify all the information of your account by clicking simply entering your MYRIEDEL account and directly modifying your details.
We offer to conserve items placed in your shopping cart, as long the cookies are not cleared or you placed an order.
Should you wish to preserve your shopping cart and access it from all your devices, please use the wish list functionality available within the shopping cart section. This functionality is only available for MYRIEDEL members.
We cannot guarantee the future availability of the pieces placed in your wish list or your shopping cart.
We have put very strict security measures in place on riedel.com in order to guarantee your personal information. Thus, the RIEDEL website is provided with an SSL encryption system to protect personal and payment data. We do not keep any credit card information.
Everybody can navigate on riedel.com without registering personal information.
However, when creating an account and ticking the mailing list, a MYRIEDEL member agrees to be contacted.
Moreover, when placing an order, RIEDEL collects all the data of the customer needed for the shipping and billing processes: name, addresses, phone number and email, and if needed for special countries the VAT number. We only provides the information needed to complete the order process to its trusted third-party partners, namely bank institutions and shipping partners. We do not keep any credit card information.
ALL ABOUT SHOPPING ON RIEDEL.COM
We are sorry, unfortunatley we can not send a brochure.
Unfortunately, we are unable to offer this service.
Unfortunately not; once we have received your order it will be processed immediately so any additions will need to be sent to us as a new order.
If you should change your mind about your purchase and wish to return it, please contact our customer service team on email firstname.lastname@example.org or call +61 29966 0033 (Mon - Fri 8:30 am – 5.30 pm), and we will be happy to arrange for a refund or replacement. You must contact us within 7 business days of receipt of the goods for us to validate your claim. No items may be returned to RSN Australia without prior agreement.
For products ordered on this Web site, RSN Australia will provide the purchaser a refund if the following return procedure is followed:
- The merchandise must be returned unused, in original condition and packaging - including outer shipping carton and protective foam packaging.
- The merchandise must be returned and received by RSN Australia within 30 days of the date of purchase.
- The reason(s) for the return must be documented on the packing slip and inserted in the shipping box.
- The merchandise return label (please click here to download the merchandise return label) must be completed as instructed and affixed on the shipping box.
- All packages must be returned prepaid.
You should expect to receive your refund within four weeks of receipt; however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return (5 to 14 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
After successful completion of the refund you will find a credit on your credit card statement.
If the product returned is not in fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or to deduct a percentage of the original selling price from the refund amount.
Please note that this policy applies only to items purchased on www.riedel.com. Riedel Australia Webstore will not accept returns for products purchased on third-party websites or any retail store.
If you would like to exchange an item for a different one, please return the original item as described above and place another order for the item you wish to purchase. You will be refunded your original purchase price once we receive the item. You do not have to wait for us to receive the original item before placing the new order.