ALL ABOUT SHIPPING & PAYMENT

Payments are accepted via Visa, Mastercard, AMEX and Paypal.

Orders are processed 1-2 business days after receipt. Transit times are 5-14 days. Please note transit times may vary particularly during peak periods, such as Christmas.

We offer fixed price shipping rates for standard delivery (5-14 business days):

• Sydney Metro: $7.00
• Regional NSW & ACT: $9.50
• Victoria & Brisbane: $11.00
• Adelaide: $13.00
• Regional QLD: $16.00
• Regional SA: $17.00
• Perth & Tasmania: $25.00
• Regional WA: $30.00
• Northern Territory: $38.00

Express Post Delivery is available, shipping costs are dependent on the size of the order and can be calculated.

Deliveries are made via Australia Post. Delivery times are indicative only and subject to the acceptance and approval of your order. Working days are defined as Monday to Friday 9am to 5pm, excluding public holidays.

Once your order has been packed and dispatched, a tracking number will be emailed through in which you can follow your orders progress.

We have put very strict security measures in place on riedel.com in order to guarantee your personal information. Thus, the RIEDEL website is provided with an SSL encryption system to protect personal and payment data. We do not keep any credit card information.

No, you do not need to be at the delivery address. Your order will be returned to your local Australia Post office for you to collect. You can select “safe drop” on the Australia Post website if you wish to allow authority to leave.

Australia Post will hold an order for 10 business days after which time it will be returned to our warehouse. If this occurs redelivery charges will apply.

No, we are sorry that we are unable to offer this service.

No, we are sorry that we are unable to offer this service

If the item that you ordered is out of stock you will be notified by e-mail and advised of further action.