By subscribing to the RIEDEL mailing list and opting-in to receive RIEDEL digital communication, you will be informed about the latest products, events and news. In addition, follow us on our Social Media pages on Facebook and Instagram.
Should you require more information, please contact our customer service on +43 5372 64896 (Mo. - Fr. 8 am – 1.30 pm) or via e-mail to webshop@riedel.com.
We invite you to visit the CAREERS section of riedel.com, where you will find an updated list of job opportunities. You can also submit your application by e-mail to personal@riedel.com.
Consuming foods or beverages that have been kept or served in leaded crystal products or handling products made of lead crystal will expose you to lead - a chemical know to the Stat of California to cause birth defects or other reproductiv harm.
When you register to the RIEDEL SHOP you will be a member of MYRIEDEL. Creating a MYRIEDEL account will enable you to:
Should you have forgotten your password, please click on MYRIEDEL at the head of the site and select “Forgotten your password?” For security reasons, an automatic email will be sent to the address you have fulfilled, including a link that will allow you to create your new personal password.
We offer you the possibility to update and modify all the information of your account by clicking simply entering your MYRIEDEL account and directly modifying your details.
To delete your account, please contact our customer service on +43 5372 64896 (Mo. - Fr. 8 am – 1.30 pm) or via e-mail to webshop@riedel.com.
We offer to conserve items placed in your shopping cart, as long the cookies are not cleared or you placed an order.
Should you wish to preserve your shopping cart and access it from all your devices, please use the wish list functionality available within the shopping cart section. This functionality is only available for MYRIEDEL members.
We cannot guarantee the future availability of the pieces placed in your wish list or your shopping cart.
We have put very strict security measures in place on riedel.com in order to guarantee your personal information. Thus, the RIEDEL website is provided with an SSL encryption system to protect personal and payment data. We do not keep any credit card information.
Everybody can navigate on riedel.com without registering personal information.
However, when creating an account and ticking the mailing list, a MYRIEDEL member agrees to be contacted.
Moreover, when placing an order, RIEDEL collects all the data of the customer needed for the shipping and billing processes: name, addresses, phone number and email, and if needed for special countries the VAT number. We only provides the information needed to complete the order process to its trusted third-party partners, namely bank institutions and shipping partners. We do not keep any credit card information.
For more information please visit our Privacy Policy page.
If you are struggling to find what you are looking to purchase then please our customer service through the contact page, on +43 5372 64896 (Mo. - Fr. 8 am – 1.30 pm) or via e-mail to webshop@riedel.com.
We endeavor to ship your purchase within 3 business days of receiving your order. We offer the following delivery possibilities:
Orders $75 or more will be delivered free. Free shipping not valid through the Hospitality Collection. No promo code needed. All orders are shipped directly from our warehouse in Toronto, ON, during normal working hours. We use Canpar Ground shipping services. Delivery times are indicative only and subject to the acceptance and approval of your order. Working days are defined as Monday to Friday 9am to 5pm, excluding public holidays. Estimated time is calculated from the moment the shipping confirmation is sent.
Please note that deliveries can take longer in certain remote areas.
An e-mail message is confirming the exact delivery date. You can also check the status of your order on your MYRIEDEL account.
In order to get more precise information on delivery delays for your area, or to reschedule your delivery, do not hesitate to contact our customer service on 1-888-4-RIEDEL (1-888-474-3335) or via e-mail to webshopcan@riedel.com.
Yes of course, if you visit our contact page. You can ask to have a brochure mailed to you. We aim to send this out within 3 working days.
Yes, we offer gift wrapping. This option can be chosen in the check out. Click on the giftwrapping option at the items you want to be wrapped.
Payments are accepted via credit card, PayPal, Sofortüberweisung and Klarna. Accepted credit cards are Visa, American Express and Mastercard.
We are sure that your account data is safer in an online shopping environment like ours than regular stores. As far as we are aware no one has ever intercepted an encrypted credit transaction or penetrated a secure server and deciphered an account number. All of our transactions are conducted through Wirecard, one of the Austria’s largest and most secure providers of electronic payment systems.
Unfortunately not; once we have received your order it will be processed immediately so any additions will need to be sent to us as a new order.
On request, our team will customize our products for example engraving. Should you have such a special request, please do not hesitate of visit your nearest store or call our customer service on +43 5372 64896 (Mo. - Fr. 8 am – 1.30 pm) or via e-mail to webshop@riedel.com.
We will exchange any item that does not bring you full satisfaction, within 14 days after delivery without giving reasons. Under Distance Selling Regulations, you also have a legal right to cancel your order and receive a full refund. If you do not want to keep the item(s), please notify us within 14 working days after receiving your order.
Items returned must be in perfect condition, unworn and in their original packaging with any related accessories, instructions booklets, labels, protective covers, leaflets or boxes. Upon receipt of your item(s), and subject to inspection by our Quality Service Department, we will proceed accordingly with the exchange or the return.
For more information please visit our Right of Withdraw page.