ALL ABOUT RIEDEL
Consuming foods or beverages that have been kept or served in leaded crystal products or handling products made of lead crystal will expose you to lead - a chemical know to the State of California to cause birth defects or other reproductive harm.
ALL ABOUT DATA SECURITY
- Follow your online orders, access your purchase history and e-receipts
- Manage your personal information
- Opt-in/out of the RIEDEL mailing list
- Save your personal wishlist for access on any device
- Collect MYRIEDEL Reward Points for your next order
- Get special offers for the riedel.com online shop
If you have forgotten your password, please click on the MYRIEDEL icon in the site header and select “Forgot your password?” For security reasons, an automatic email will be sent to the address you have provided with a link that will allow you to create your new personal password.
We offer you the possibility to update and modify all the information of your account by clicking simply entering your MYRIEDEL account and directly modifying your details.
The Riedel.com Shop should conserve any items placed in your Shopping Cart as long as you are accessing the Cart from the same computer or device, do not clear your cookies, or place an order.
MYRIEDEL members can preserve a Shopping Cart to access from any device by using the Wish List functionality.
Please note that we cannot guarantee the future availability of the pieces placed in your wish list or your shopping cart.
We have put very strict security measures in place on riedel.com in order to guarantee your personal information. Thus, the RIEDEL website is provided with an SSL encryption system to protect personal and payment data. We do not keep any credit card information.
All users can navigate riedel.com without registering personal information.
When placing an order, RIEDEL collects all the data of the customer needed for the shipping and billing processes: name, addresses, phone number, email, and, if needed for special countries, the VAT number. In order to complete the order, we will provide some information to our trusted third-party partners, namely bank institutions and shipping partners. We do not keep any credit card information.
ALL ABOUT SHOPPING ON RIEDEL.COM
Yes, we offer gift wrapping. This option can be chosen in the check out. Click on the giftwrapping option at the items you want to be wrapped.
Payments are accepted via credit card, PayPal, Sofortüberweisung and Klarna. Accepted credit cards are Visa, American Express and Mastercard.
We are sure that your account data is safer in an online shopping environment like ours than regular stores. As far as we are aware no one has ever intercepted an encrypted credit transaction or penetrated a secure server and deciphered an account number. All of our transactions are conducted through Wirecard, one of the Austria’s largest and most secure providers of electronic payment systems.
Unfortunately not; once we have received your order it will be processed immediately so any additions will need to be sent to us as a new order.
Please note that you cannot return, exchange or file a complaint on your purchases from our online shop in a stationary retail outlet or with another online provider.
Likewise, you cannot file a complaint on or return purchases made in stationary retail outlets or with other online providers in our online shop.
Goods purchased from us in the online shop could be returned within 14 days. Please consider all the relevant details regarding your right of withdrawal.