Terms of Sale – B2B Webstore

Crystal of Canada, INC. and Crystal of New York, INC.
Canada 2021

1. Scope of Application

These Terms of Sale (the “Terms of Sale”) are entered into by you, as an authorized representative of a retail business with a valid business number issued by the Canada Revenue Agency or by the Registraire des entreprises du Québec (for retailers in Quebec) (“Customer”) and Crystal of Canada, Inc. and Crystal of New York, Inc. (together, “Company”). These Terms of Sale shall govern the provision of goods and services by Company to Customer, unless otherwise agreed upon in writing signed by Company. By ordering products sold by Company (the “Products”) through this B2B Webstore (the “Site”), Customer expressly acknowledges and agrees to be bound by the Terms of Sale. Any and all terms and conditions of Customer, whether memorialized via written statement, purchase order, or otherwise, shall not be binding upon Company unless such terms and conditions are duly acknowledged and expressly agreed to in writing signed by Company.

2. Orders

2.1.    Customer  is  permitted  to  use  the  Site  to  purchase  Products  for  resale  exclusively  to  end-user  consumers  within Canada, provided that Customer strictly adheres to all guidelines and restrictions set forth in these Terms of Sale. Sales by Customer outside Canada or to any other retailers (including but not limited to warehouse clubs), wholesalers or dealers (including but not limited to internet retailers or distributors) are strictly prohibited. Only Customers with a valid business number issued by the Canada Revenue Agency or by the Registraire des entreprises du Québec (for retailers in Quebec) (previously  defined  herein  as  “Customers”)  are  permitted  to  order  Products  from  or  otherwise  use  the  Site.  All  other persons or entites (including, without limitation, consumers) are expressly prohibited from using the Site or purchasing Products through the Site.

2.2.   Company reserves the right in its sole discretion to change prices for Products offered for sale on the Site at any time, and to correct pricing errors that may inadvertently occur. Unless otherwise agreed to by Company, Customer`s payment must be received by Company prior to Company’s acceptance of an order. Payment must be made by credit card, PayPal, or any other prearranged payment method agreed to by Company in writting. Customer’s order is subject to cancellation by  Company,  in  Company’s  sole  discretion,  at  any  time  and  for  any  reason,  without  any  requirement  that  it  notify Customer of the reason thereof and without liability to Customer. Company is not responsible for pricing, typographical
or  other  errors  in  any  offer,  including  on  the  Site,  and  Company  reserves  the  right  to  either  contact  Customer  for instructions before shipping or cancel any orders arising from such errors.

2.3. In the event Customer wishes to cancel or modify an order that was recently placed but was so far not shipped, Customer must immediately contact Company on Company’s customer service phone line at 1-888-4-RIEDEL (1-888-474-3335) or via e-mail at webshopcan@riedel.com, and one of Company’s representatives may be able to assist. Once an order has been placed, there is a very short timeframe in which Company can cancel the order, so Company cannot guarantee that it will be able to cancel Customer’s order. All orders typically ship out within 1- 3 business days from submission.

2.4. For security reasons, Company cannot make address changes once an order has been placed.

2.5. Company shall retain title to all Products purchased through the Site until Customer submits payment thereon in full and Company delivers the Products to the carrier.

3. Shipping; Taxes; Title; Risk of Loss

3.1. The cost of shipping and handling as well as taxes are not included in the prices for Products offered for sale on the Site, unless otherwise expressly indicated at the time of sale. Notwithstanding the immediately preceeding sentence, orders valued at $1.000,00 MSRP or more will be delivered free on standard ground shipping to Canadian addresses. This offer is not valid for P.O. Boxes.

3.2. All items purchased from Company are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to Customer upon Company’s delivery to the carrier. Customer must notify Company within three (3) days of the date of Customer‘s receipt of its order if Customer believes any part of its purchase is missing or wrong.

3.3. Company endeavors to ship Customer‘s purchase within three (3) Business Days of receiving  Customer‘s  order.Company does not ship orders on Saturdays, Sundays, or federally recognized Canadian public holidays. The time it takes to receive Customer’s order depends on the shipping method Customer chooses during checkout, and the time of day Customer places Customer’s order. Company offers the following delivery estimates:

  • Ground delivery: arrives within 5-7 Business Days from shipping confirmation; and
  • Express 2nd day delivery: arrives in 2 Business Days from shipping confirmation.

The aforementioned delivery estimates are mere estimates, subject to the acceptance and approval of Customer’s order. Deliveries can take longer, including deliveries in certain remote areas. As such, these  delivery estimates shall not be binding upon Company, nor shall they serve as a basis for imposing any liability upon Company for any shipment that fails to meet these estimated delivery dates. “Business Days” are defined as Monday to Friday 9am to 5pm, excluding federally recognized Canadian public holidays.

3.4. Company will send Customer a number of emails during the order process to keep Customer informed about the different stages of Customer’s order. In addition, Customer’s B2B Webstore account will allow Customer to follow the status of its order. Customer may contact Company on Company’s customer service phone line at 1-888-4-RIEDEL (1-888-474-3335) or via e-mail at b2bca@riedel.com to get more precise information on delivery delays, or to reschedule any delivery.

3.5. The carrier will make three attempts to deliver Customer’s package to the address provided to Company by Customer, and after the third attempt, Customer will be able to arrange for pickup from the nearest carrier facility. Otherwise, the shipment will be returned to Company’s warehouse and a refund will be processed for the Products, less the cost of the prior shipment.

4. Return Policy

4.1. All Products may be returned, subject to Company`s prior written approval and subject to the exceptions set out in these Terms of Sale. Products purchased in a clearance sale, limited editions and Products that are engraved, decorated or personalized in any other way may not be returned. Customer shall contact Company`s Claims Department by email at allclaims@riedel.com for proper procedure and prior written approval. For Products ordered on the Site, Company will provide Customer a refund of the purchase price minus a 15% restocking and handling fee, as long as the following return procedure and conditions are followed:

  • The Products must be returned in new and unused condition and inside their original undamaged packaging;
  • The Products must be returned to, and received by Company at the address provided by Company within 30 days after having received Company`s written prior approval;
  • The reason(s) for the return must be documented on the packing slip and inserted in the shipping box;
  • The Product return label must be completed as instructed and affixed on the shipping box; and
  • All packages must be returned prepaid; all freight/shipping costs and risk of loss shall be borne exclusively by Customer.

4.2. Customer will receive a refund within four (4) weeks of Company’s receipt of the returned Products; however, in most cases Customer will receive a refund more quickly. After successful completion of the refund, Customer will find a credit on its credit card statement or PayPal account, as applicable.

4.3. Please note that this policy applies only to items purchased on the Site. Company will not accept returns for Products purchased elsewhere.

5. Customer Obligations

Customer hereby agrees to at all times observe and abide by the obligations (the “Customer Obligations”) as outlined in this Section 5.

5.1. Customer is permitted to sell the Products exclusively to end-user consumers within Canada. Sales to any retailer (including but not limited to a warehouse club), wholesaler or dealer (including but not limited to internet retailer or distributor) or any other person or entity that sells or intends to sell Products to end-user consumers are strictly prohibited.

5.2. Customer is permitted to sell the Products exclusively within the Canada, and all sales outside the Canada are strictly prohibited. To the extent that Customer has agreed, whether via contract or otherwise, to limit its sale of Products to a specific territory within the Canada, Customer shall limit its sale of Products to such territory in accordance with the terms of its agreement with Company.

5.3. Customer must maintain and promote the Products’ reputation as comprising some of the world’s finest glassware, the goodwill symbolized by the “RIEDEL” and “NACHTMANN” brands (the “Riedel Brands”), and the associated trademarks and trade dress (the “Riedel Marks”), and Customer must refrain from any conduct that could be viewed as disparaging or otherwise having a negative impact on the image of the Products, the Riedel Brands, the Riedel Marks, and/or Company, its parents, subsidiaries, and affiliates. Conduct that is disparaging or that has a negative impact as stated herein shall be determined by Company in its sole discretion.

5.4. Customer will conduct its activities in strict accordance with the Terms of Sale and all applicable laws and regulations.

5.5. Any preferential conditions, on which Customer may purchase packs containing free products (“Value Packs“) must - to the extent legally permissible - be passed on to the end-consumer in at least the same amount. The Customer may not unpack Value Packs and may not sell any merchandise included in Value Packs individually.

5.6. Customer acknowledges that the Company-provided packaging and labeling of the Products have the intended purpose and effect of maintaining and enhancing Company’s reputation and image as one of the world’s finest glassware makers, and signaling to end-user consumers the goodwill associated with the Riedel Brands and Riedel Marks, among other things. Without the prior written consent of the Company, Customer shall not modify or remove any packaging, labeling, markings or other items, such as promotional materials or instructions, affixed to the Products themselves or their packaging or accompanying the Products as shipped to Customer. Products shall not be unpacked from their original packaging as shipped to Costumer or be repacked.

6. Claims, Warranties and Limitations of Liability

6.1. All claims, including defect claims and breakage claims (“Claims”), must be made in writing within thirty (30) days from the date of invoice of the relevant Products and in any event prior to their use or re-sale, and must be submitted in accordance with Section 7 of these Terms of Sale; otherwise the Products shall be deemed accepted by Customer.

6.2. Company warrants the Products against defects in materials and workmanship when purchased directly from Company or a Company authorized reseller. This warranty is extended only to the original end-user purchaser or the person receiving the Product as a gift and shall not be extended to any other person or transferee. This warranty is valid for a period of one (1) year from the date of original retail purchase. THIS WARRANTY DOES NOT APPLY TO PRODUCTS THAT ARE PURCHASED FROM SELLERS OTHER THAN COMPANY OR A COMPANY AUTHORIZED RESELLER.

6.3. Customer acknowledges that deviations may occur between Products from the same series for technical reasons and because of materials used in the production course of glass products, in particular with respect to size, weight, ovalicity or the vertical axle according to the respective technical drawings, which cannot be influenced by Company. Such deviations of Products, also in comparison to earlier deliveries of the same Product, therefore, do not constitute a defect.

6.4. Product decorations or alterations that are not done by Company (“Third-Party Alterations”), such as, by example and not limitation, engravings and silk-screenings, are the sole responsibility and risk of Customer, and any such Product with Third-Party Alterations shall not be eligible for any warranty of Company. Under no circumstances shall Company be liable for Products with Third-Party Alterations, including those completed with dangerous material such as heavy metals or material that is not water resistant or dishwasher-proof. Customer shall indemnify and hold Company harmless from any and all claims, suits, losses, damages, demands, injuries, costs and expenses (including reasonable attorney`s fees and costs) arising out of or related to any Products with Third-Party Alterations.

6.5. Company will not be responsible for any delay or failure to perform its obligations under these Terms of Sale or otherwise, which arises out of or is due to unforeseeable events or events independent of the intention of the parties, such as but not limited to events of force majeure (“Force Majeure Events”), including, by way of example and not of limitation, all events of war, terrorist actions, interventions and prohibitions of official authorities, delays in transport and customs clearance, transport damage, inclement weather, lack of energy, financial crises, labor conflicts, epidemics, pandemics as well as delays in delivery on the part of suppliers for any reasons. Delivery times will be prolonged where any Force Majeure Event occurs. The agreed payment terms are not changed thereby.

6.6. In the event that Company, in its sole discretion, determines that any defect Claim or breakage Claim duly submitted to it is the fault or responsibility of Company, Company will, at its sole discretion, either replace the defective, broken or damaged Products or issue a credit note, but not both. If Company chooses to replace defective Products, Customer is required to return the defective Products at Customer`s cost and risk, subject to the procedure set out in Section 4. Company will not replace any Products broken or damaged if master packs are used for shipping. Damages caused as a result of a Force Majeure Event shall be excluded from Company’s warranty. Packaging is not replacable.

6.7.   Customer shall assume all risk to Products during transportation thereof, Company shall not be obligated to replace or credit Customer for Products that are broken, damaged, or otherwise altered during or as a result of their transportation, and Customer shall be solely responsible for filing any and all claims for loss or damage with the responsible entity or entities.

6.8. Company shall not be liable if and to the extent that Product instructions, in particular instructions for processing and use of the Products, and/or generally accepted Product use practices are not observed by Customer or other persons. Company shall not be responsible for, and Customer shall indemnify and hold Company harmless from, any and all claims, suits, losses, damages, demands, injuries, costs and expenses (including reasonable attorney’s fees amd legal fees) arising out of or related to the purchase, handling, storage, packing, labeling, distribution, promotion, use or sale of the Products by Customer.

6.9. In no event shall Company be deemed to have assumed any obligation except to fill orders it chooses to accept in its sole discretion, and Customer expressly agrees that the Company shall not be liable for any and all claims, suits, losses, damages, demands, injuries, costs and expenses (including reasonable attorney’s fees and legal fees) arising out of or related to the Company‘s failure or inability, whether or not the same shall have been caused by any act or omission of the Company or any other person, to make shipment of any Products to Customer. In such circumstances, Customer’s sole remedy shall be to cancel the order for Products so delayed or remaining unshipped for more than six (6) months after the agreed shipment date.

6.10. COMPANY MAKES NO WARRANTIES OR REPRESENTATIONS AS TO THE PRODUCTS OR SERVICE TO CUSTOMER OR TO ANY OTHER PERSON. ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY EXCLUDED.

6.11. THE LIABILITY OF COMPANY, IF ANY, FOR DAMAGES ARISING FROM OR RELATING TO ALLEGEDLY DEFECTIVE, BROKEN OR DAMAGED PRODUCTS SHALL BE LIMITED TO THE ACTUAL PRICE PAID BY CUSTOMER FOR SUCH PRODUCTS. THE LIABILITY OF COMPANY, IF ANY, FOR ANY OTHER DAMAGES WILL ONLY ARISE FOR DAMAGES CAUSED BY COMPANY’S GROSS NEGLIGENCE OR WILFUL MISCONDUCT. THE BURDEN OF PROOF LIES WITH CUSTOMER IN ALL CASES. 

6.12. COMPANY SHALL NOT BE LIABLE FOR INCIDENTAL, INDIRECT, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES OF ANY KIND THAT CUSTOMER OR OTHERS MAY SUFFER, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOST PROFITS OR REVENUES OR BUSINESS INTERRUPTION, ARISING FROM OR RELATED TO COMPANY’S PERFORMANCE HEREUNDER, ITS PRODUCTS OR SERVICES, EVEN IF COMPANY KNEW OR SHOULD HAVE KNOWN OF THE POTENTIAL FOR ANY SUCH DAMAGES.

7. Claims Procedures

All Claim forms shall be completed and submitted by email to Company’s Claims Department at allclaims@riedel.com.

  • Claims MUST be submitted in writing within thirty (30) days from the date of receipt for the relevant Products and in any event prior to their use or re-sale. Any claims made thereafter are subject to pre-approval from Company Management.
  • Claims must include a detailed description and photos of the alleged defect and/or non-compliance.
  • Claims will be subject to a review and approval process.
  • Contact the Claims Department for the status of a claim or any credit or replacement thereon (by email). If approved, please allow thirty (30) days for credits to be processed.
  • Types of claims handled by the Claims Department:
    • Breakage: Claims Department requires photographs and a detailed description for any breakage claim.
    • Shipment to incorrect address: Customer shall inform Company of any shipment made to an incorrect address and send a claim with the contact information of the latter location so that the shipment can be retrieved.
    • Incorrect discount applied: Customer shall adhere to the following steps:
      1. Inform Customer Service/Order Entry Representative.
      2. Customer Service/Order Entry Representative will then inform the Claims Department, who will then decide if credit is applicable.
8. Intellectual property rights

8.1. All Products and designs, including but not limited to manufacturing drawings and samples supplied by Company are protected by intellectual property rights, namely copyright, trademark, trade secret, design patent, and patent rights, which are held exclusively by Company and/or by Company’s licensors.

8.2. Any and all tools, molds, and plans are the sole property of Company and/or its licensors, even if Customer bears the costs of their acquisition in part or in full and will not be handed over at the end of any kind of cooperation or contract.

8.3. Customer is entitled to the restrictive use of the the “RIEDEL” and “NACHTMANN” brands (the “Riedel Brands”), and the associated trademarks and trade dress (the “Riedel Marks”) affixed to the Products or their packaging in its unchanged and originally packaged form, in order to identify the Products. By doing so, Customer does not acquire any rights to the Riedel Brands or Riedel Marks, or any other proprietary material of Company or its licensors. Customer undertakes to refrain from any other use of the Riedel Brands or Riedel Marks, and any other proprietary material of Company or its licensors.

8.4. Any use of the Riedel Brands, Riedel Marks, or any other proprietary material of Company and/or its licensors, as well as photos or videos thereof in publications, electronic (internet) advertising, social media pages, or printed matter is only permitted upon prior written authorization of Company and the relevant licensors (as necessary). In addition, Customer undertakes not to use, display, or make publically visable any marks or signs that are likely to be confused with those of the Company or those of its lecensors, any of the Riedel Brands or Riedel Marks, or to make an application in any jurisdiction for protection of the same in whatever form.

8.5. Any and all materials and related documentation Company provides to Customer hereunder or through any contract together with any and all rights, titles and interests in the intellectual property, including but not limited to the Riedel Brands, the Riedel Marks, or any other proprietary material of Company and/or its licensors including copyright, in and arising from the Products, vested therein or related thereto remain the sole and exclusive property of Company and/or its licensors.

8.6. Documents such as catalogs, brochures, illustrations, photos, videos and the like, as well as samples and designs, remain at all times the intellectual property of Company and/or its licensors, protected by the relevant statutory and common law provisions regarding reproduction, imitation, competition, etc. Customer undertakes not to make such material and documents available to third parties, either in whole or in part, without the prior written authorization of Company, or to use them for any purpose apart from the purpose for which they were provided to it. In case an authorization is granted allowing Customer to make such material and documents available to third parties, Customer shall be obliged to impose all obligations arising out of the Terms of Sale upon such third party. Customer remains liable to Company for any acts or omissions of such third party, and Customer shall hold Company harmless from any and all claims and expenses (including reasonable attorney’s fees) arising out of or related to any such acts or omissions.

8.7. Any use of brand names or of any intellectual property rights of Company or of Company`s licensors, including but not limited to the Riedel Brands or Riedel Marks, on social media platforms such as Facebook, Twitter, Instagram etc. or any setting up of a “RIEDEL” or “NACHTMANN” account on social media platforms is only permitted upon Company`s prior written approval.

9. Data Protection and Marketing

Company will collect, store, process and disclose personal information obtained in course of the business relationship with Customer in accordance with the applicable laws and the Company`s privacy policy (available at https://www.riedel.com/en-ca/privacy-policy , https://www.riedel.com/fr-ca/politique-de-confidentialite). Customer agrees (subject to revocation possible at any time and subject to applicable laws) that Customer’s personal information may be used by Company for the purpose of promoting Company’s business, the Products or Company’s associated services and as otherwise permitted or required by applicable laws. In addition, Customer expressly agrees that Company may contact it for such marketing purposes by telephone, email, text message or fax. Such consent may be revoked at any time.

In this context the following details of the Company are stated:
Telephone: +1-732-346-8960
Website: RIEDEL.com

10. Proposition 65 Warning

Sales outside Canada are strictly prohibited under these Terms of Sale, but nevertheless Company may still inform as follows:

The Proposition 65 warning requirements for lead crystal apply to all retail stores located in California; to all “mail ordersales made to California residents (whether by mail, catalogue, telephone or via the Internet); to restaurants in California that serve food or beverages in lead crystal; and to California wineries that sell lead crystal or use it for giveaways or tastings. In addition, distributors of lead crystal must pass on information about these Proposition 65 warning requirements to their customers.

A copy of the International Crystal Federation’s recommended Proposition 65 warning sign for retail sales in California of lead crystal is attached to the Terms of Sale. More specialized warning language for “mail order” sales and warning signs for restaurants and wineries are available upon further request. Failure to provide Proposition 65 warnings for lead crystal as required could subject your company to enforcement litigation (including citizens’ suits), monetary penalties, and attorney’s fees.

If you have questions about the specifics of the Proposition 65 warning program for lead crystal, or if you would like any associated documentation (including warning signs or posting instructions), please contact legal counsel for Crystal of America, Inc., Matthew R. Yogg, Esq., of Davidoof Hutcher & Citron, LLP at 646-428-3272 or mry@dhclegal.com.

In addition to Proposition 65 warnings required for the storage and consumption of food and beverages from lead crystal tableware, these Terms of Sale and the International Crystal Federation recommend providing Proposition 65 warnings about potential exposures to lead from handling the exterior of lead crystal products, including for items such as crystal giftware (candlesticks, vases, bowls, etc.) and lighting. Lead crystal products are not intended primarily for use by children ages 12 and under regardless of whether or not a Proposition 65 or other warning is given for them.

10.1. Summary of Proposition 65 Warning Requirements for Retailers of Lead Crystal:
If you are a retailer of any kind (no matter where you are based), and maintain retail outlets in California, in which lead crystal products are sold, you must provide a warning by posting one or more warning signs in each California store as further described below.

Location of Warning Signs:
Any retailer may satisfy the requirements of the Proposition 65 warning program for lead crystal in any one of the following three ways. Customer may either:

  • Post 4-inch by 6-inch signs on each shelf where leaded crystal items are displayed, or

  • Post 8-inch by 10-inch signs at each location (such as in the aisle) where leaded crystal items are displayed (the signs may be free-standing, placed on a wall, hung, or displayed in any manner as long as a potential purchaser would be reasonably likely to see the signs), or

  • Post 4-inch by 6-inch (or, at your option, 8-inch by 10-inch) signs at, on, or adjacent to each checkout counter, sales register, cash stand, or cash wrap in the tableware department. If you do not have such separate facilities dedicated to a tableware department, and your store is less than 7,500 square feet, then you must place the warning signs at each checkout counter, sales register, cash stand, or cash wrap in the store.

These options are summarized in chart form below:

  • Large deparement store (>7500 sq, ft,) with separate check out for tableware departement:
    • 4x6 on display shelves: YES
    • 8x10 near display: YES
    • 4x6 at registers (optional 8x10): YES - put signs at all registers in the departement.
  • Large store (>7500 sq, ft,) with separate check out for tableware departement:
    • 4x6 on display shelves: YES
    • 8x10 near display: YES
    • 4x6 at registers (optional 8x10): NO - signs at registers not allowed
  • Small store (<7500 sq, ft,) with separate check out for tableware departement:
    • 4x6 on display shelves: YES
    • 8x10 near display: YES
    • 4x6 at registers (optional 8x10): YES, but required at all registers in store

Content of Warning Signs:
A number of different Proposition 65 warning signs for lead crystal have been approved by the California Attorney General’s office and courts since the early 1990s. While you may use any of the approved signs, the International Crystal Federation recommends that you post the attached version of the sign, which, in addition to referencing food and beverage storage and consumption, also warn about potential exposures to lead from handling lead crystal.

Also, please note that if you sell Baccarat decanters, falcons, stoppered pitchers, or mustard or jam pots, you will need to use a special version of the warning sign that contains an asterisked footnote exempting these items from the warning message. Please contact the International Crystal Federation if you need these or copies of any other Proposition 65 warning signs for lead crystal.

10.2. Rquirements for Mail Order, Telephone, Catalog, and Internet Sales to California Residents:
If you sell lead crystal products to residents of California by mail order, telephone, catalog, or the Internet – you must provide a Proposition 65 lead crystal warning to any customer, who is a resident of California. The warning may appear in the catalog, on an ordering website, or in a package insert or label, but it also must meet highly specific requirements for each of these modes. (More detailed information concerning these requirements is available upon further request to the International Crystal Federation.)

11. Miscellaneous

11.1. Governing Law
The laws of the State of New Jersey, USA, without regard to principles of conflict of laws, will govern these Terms of Sale and any dispute of any sort that might arise between Company and Customer. Any dispute arising between Company and Customer that is not resolved pursuant to the Dispute Resolution section below shall be resolved exclusively by the state and/or federal courts of the state of New Jersey, USA.

Without effecting the validity of this Section or any of the other provisions in these Terms of Sale, all Customers located in Canada (including any with locations that receive orders in Canada) explicitly express their intention to contract out of the United Nations International Sale of Goods Act, the Sale of Goods Act (Ontario) and any and all other relevant Sale of Goods Act legislation or statutes set out in each province or territory of Canada, as applicable.

Without effecting the validity of this Section or any of the other provisions in these Terms of Sale, all Customers located in the Province of Quebec explicitly express their intention to contract out of Articles 2125 and 2129 of the Civil Code of Quebec, which are hereby excluded.

Customer expressly requests that these Terms of Sale and any other document or communication related  thereto be drafted in English only. Le client demande expressément que les présentes modalités et tout autre document ou communication s’y afférent soient rédigés en langue anglaise seulement. 

11.2. Dispute Resolution
Due to the high cost of litigation, in time and money, both Company and Customer agree to the following dispute resolution:

In the event of any claim, action, dispute or controversy arising from, or related to these Terms of Sale or any transaction conducted on the Site, the party asserting the dispute will first try to settle such dispute in good faith by providing written notice to the other party. The notice must be sent by registered mail, must describe the issues of the dispute, and must include substantiating documentation related to the dispute. The parties agree to 30 days from receipt of dispute to respond or settle dispute. For disputes against Company, notice shall be mailed to:

Crystal of Canada, Inc.
Attn: General Counsel
110 Fieldcrest Avenue
Raritan Plaza 1, 4th Floor
Edison, NJ 08837, USA
 
To the extent not resolved through the process described above, the parties agree to arbitrate any claim, dispute, or controversy, including all statutory claims and any state or federal claims, that may arise out of or relate to these Terms of Sale, or any transaction conducted on the Site. All arbitration hearings shall take place in Somerset, New Jersey, USA. BY AGREEING TO ARBITRATION, THE PARTIES UNDERSTAND AND AGREE THAT THEY ARE WAIVING THEIR RIGHTS TO MAINTAIN OTHER AVAILABLE RESOLUTION PROCESSES, SUCH AS A COURT ACTION OR AN ADMINISTRATIVE PROCEEDING, TO SETTLE THEIR DISPUTES.

IN RELATION TO THE ABOVE DESCRIBED CLAIMS, DISPUTES, AND CONTROVERSIES, THE PARTIES ALSO AGREE TO GIVE UP ANY RIGHT THEY MAY HAVE (1) TO BRING A CLASS OR COLLECTIVE ACTION LAWSUIT OR CLASS OR COLLECTIVE ACTION ARBITRATION, OR PARTICIPATE IN EITHER AS A CLAIMANT, OR (2) TO CONSOLIDATE THEIR ARBITRATION WITH THE ARBITRATION OF OTHERS.

11.3. Severability:
If any provision of these Terms of Sale is deemed ineffective or illegal by a court of comptent jurisdiction, the validity of the remaining provisions shall not be affected. The parties shall agree on the new effective provision, which comes as close as possible to the commercial purpose of the ineffective or illegal provision without delay.