ALL ABOUT RIEDEL

By subscribing to the RIEDEL mailing list and opting-in to receive RIEDEL digital communication, you will be informed about the latest products, events and news. In addition, follow us on our Social Media pages on Facebook and Instagram.

Should you require more information, please contact our customer service on +43 -5372-64896 (Mo. - Fr. 8 am – 1.30 pm) or via e-mail to webshop@riedel.com.

We invite you to visit the CAREERS section of riedel.com, where you will find an updated list of job opportunities. You can also submit your application by e-mail to personal@riedel.com.

When you register to the RIEDEL SHOP you will be a member of MYRIEDEL. Creating a MYRIEDEL account will enable you to:

• Follow your online orders, access your purchase history and e-receipts
• Manage your personal information
• Opt-in/out of the RIEDEL mailing list
• Save your personal wishlist for access on any device
• Collect MYRIEDEL Reward Points for your next order
• Get special offers for the riedel.com online shop

If you have forgotten your password, please click on the MYRIEDEL icon in the site header and select “Forgot your password?” For security reasons, an automatic email will be sent to the address you have provided with a link that will allow you to create your new personal password.

We offer you the possibility to update and modify all the information of your account by clicking simply entering your MYRIEDEL account and directly modifying your details.

To delete your account, please contact our customer service on +43-5372-64896 (Mo. - Fr. 8 am – 1.30 pm) or via e-mail to webshop@riedel.com.

The Riedel.com Shop should conserve any items placed in your Shopping Cart as long as you are accessing the Cart from the same computer or device, do not clear your cookies, or place an order.

MYRIEDEL members can preserve a Shopping Cart to access from any device by using the Wish List functionality.

Please note that we cannot guarantee the future availability of the pieces placed in your wish list or your shopping cart.

We have put very strict security measures in place on riedel.com in order to guarantee your personal information. Thus, the RIEDEL website is provided with an SSL encryption system to protect personal and payment data. We do not keep any credit card information.

All users can navigate riedel.com without registering personal information.

However by creating a MYRIEDEL account and ticking the mailing list option, a MYRIEDEL member agrees to be contacted.

When placing an order, RIEDEL collects all the data of the customer needed for the shipping and billing processes: name, addresses, phone number, email, and, if needed for special countries, the VAT number. In order to complete the order, we will provide some information to our trusted third-party partners, namely bank institutions and shipping partners. We do not keep any credit card information.
For more information please visit our Privacy Policy page.

If you are struggling to find what you are looking to purchase then please our customer service through the contact page, on +43-5372-64896 (Mo. - Fr. 8 am – 1.30 pm) or via e-mail to webshop@riedel.com.

We offer the following delivery possibilities:

Standard delivery:

• Austria, Germany: 8 Euro
• Belgium, Italy, Croatia, Luxembourg, Netherlands, Slowakia, Slovenia, Czech Rep, Hungary: 10 Euro
• Denmark, Finnland, France, Sweden, Polen: 11 Euro
• Estonia, Greece, Lithuania, Latvia, Malta, Portugal, Romania, Spain: 15 Euro
• Bulgaria, Iceland (no free shipping), Monaco, Norway: 35 Euro
• Israel, UEA: 250 Euro and no free shipping

Orders over € 50 will be delivered free to AT
Orders over € 75 will be delivered free to DE
Orders over € 100 will be delivered free to IT, LU, NL, BE, CZ, FR, MC, HR, HU, SK, SI, ES, BG, GR,PL, RO
Order over € 150 will be delivered free to all other countries (DK, CY, EE, LV, LT, MT, PT, SE, FI) except Iceland, Israel and UAE

Express delivery for 15 Euro: 1 working day to Austria and Germany, when you order till 11am.

Our delivering courier is the Austrian POST AG or TNT. Delivery times are indicative only and subject to the acceptance and approval of your order. Working days are defined as Monday to Friday 8am to 6pm, excluding public holidays. Estimated time is calculated from the moment the shipping confirmation was sent.

Please note that deliveries can take longer in certain remote areas such as Highlands or islands or if your order required additional security validation.

An e-mail message is confirming the exact delivery date. You can also check the status of your order on your MYRIEDEL account.

In order to get more precise information on delivery delays for your area, or to reschedule your delivery, do not hesitate to contact our customer service on +43-5372-64896 (Mo. - Fr. 8am – 1.30 pm) or via e-mail to webshop@riedel.com.

FOR OUR HOSPITALITY CUSTOMERS

Austria/Germany

• Up to 48 glasses: 14,20 Euro
• Up to 72 glasses: 21,30 Euro
• Up to 108 glasses: 28,40 Euro
• Up to 144 glasses: 35,50 Euro
• 36 additional glasses: 7,10 Euro

Luxembourg, Belgium, Netherlands, Czech Republic, Poland, Denmark

• Up to 48 glasses: 16,60 Euro
• Up to 72 glasses: 24,90 Euro
• Up to 108 glasses: 33,20 Euro
• Up to 144 glasses: 41,50 Euro
• 36 additional glasses: 8,30 Euro

Hungary, Solvenia

• Up to 48 glasses: 19,20 Euro
• Up to 72 glasses: 28,80 Euro
• Up to 108 glasses: 38,40 Euro
• Up to 144 glasses: 48,00 Euro
• 36 additional glasses: 9,60 Euro

Portugal, Latvia, Lithuania, Estonia, Spain

• Up to 48 glasses: 40,40 Euro
• Up to 72 glasses: 60,60 Euro
• Up to 108 glasses: 80,80 Euro
• Up to 144 glasses: 101,00 Euro
• 36 additional glasses: 20,20 Euro

France, Italy, Romania, Bulgaria, Croatia

• Up to 48 glasses: 21,00 Euro
• Up to 72 glasses: 31,50 Euro
• Up to 108 glasses: 42,00 Euro
• Up to 144 glasses: 52,50 Euro
• 36 additional glasses: 10,50 Euro

Finland, Sweden

• Up to 48 glasses: 41,20 Euro
• Up to 72 glasses: 61,80 Euro
• Up to 108 glasses: 82,40 Euro
• Up to 144 glasses: 103,00 Euro
• 36 additional glasses: 20,60 Euro

Malta, Cyprus

• Up to 48 glasses: 101,40 Euro
• Up to 72 glasses: 152,10 Euro
• Up to 108 glasses: 202,80 Euro
• Up to 144 glasses: 253,50 Euro
• 36 additional glasses: 50,70 Euro

Greece, Iceland

• Up to 48 glasses: 62,00 Euro
• Up to 72 glasses: 93,00 Euro
• Up to 108 glasses: 124,00 Euro
• Up to 144 glasses: 155,00 Euro
• 36 additional glasses: 31,00 Euro

All additional countries on request.

Yes of course, if you visit our contact page. You can ask to have a brochure mailed to you. We aim to send this out within 3 working days.

You can download various brochures and catalogues from our download page in PDF format.

Yes, we offer gift wrapping. This option can be chosen in the check out. Click on the giftwrapping option at the items you want to be wrapped.

Payments are accepted via credit card, PayPal, Sofortüberweisung and Klarna. Accepted credit cards are Visa, American Express and Mastercard.

We are sure that your account data is safer in an online shopping environment like ours than regular stores. As far as we are aware no one has ever intercepted an encrypted credit transaction or penetrated a secure server and deciphered an account number. All of our transactions are conducted through Wirecard, one of the Austria’s largest and most secure providers of electronic payment systems.

Unfortunately not; once we have received your order it will be processed immediately so any additions will need to be sent to us as a new order.

On request, our team will customize our products for example engraving. Should you have such a special request, please do not hesitate of visit your nearest store or call our customer service on +43-5372-64896 (Mo. - Fr. 8 am – 1.30 pm) or via e-mail to webshop@riedel.com.

Return of goods

Please note that you cannot return, exchange or file a complaint on your purchases from our online shop in a stationary retail outlet or with another online provider.

Likewise, you cannot file a complaint on or return purchases made in stationary retail outlets or with other online providers in our online shop.

Goods purchased from us in the online shop could be returned within 14 days.Please consider all the relevant details regarding your right of withdrawal.