Payments are accepted via credit card, PayPal, Sofortüberweisung and Klarna (only available for DE & AT). Accepted credit cards are Visa, American Express and Mastercard.
We are sure that your account data is safer in an online shopping environment like ours than regular stores. As far as we are aware no one has ever intercepted an encrypted credit transaction or penetrated a secure server and deciphered an account number. All of our transactions are conducted through Adyen.
We offer the following delivery possibilities:
Standard delivery:
Orders over € 100 will be delivered free to FR
Orders over € 125 will be delivered free to MC
Our delivering courier is the Austrian POST AG or TNT. Delivery times are indicative only and subject to the acceptance and approval of your order. Working days are defined as Monday to Friday 8am to 6pm, excluding public holidays. Estimated time is calculated from the moment the shipping confirmation was sent.
Please note that deliveries can take longer in certain remote areas such as Highlands or islands or if your order required additional security validation.
An e-mail message is confirming the exact delivery date. You can also check the status of your order on your MYRIEDEL account.
In order to get more precise information on delivery delays for your area, or to reschedule your delivery, do not hesitate to contact our customer service on +33 (0)1 42 89 86 08 (Mo. - Fr. 8am – 1.30 pm) or via e-mail to webshopfr@riedel.com.
FOR OUR HOSPITALITY CUSTOMERS
France
All additional countries on request.
We will send you several emails during the order process to keep you informed about the different stages of your order. In addition, your account on MYRIEDEL will allow you to follow your order status.
Should you require more information or help, please contact our customer service on +33 (0)1 42 89 86 08 (Mo. - Fr. 8 am – 1.30 pm) or via e-mail to webshopfr@riedel.com.
We have put very strict security measures in place on riedel.com in order to guarantee your personal information. Thus, the RIEDEL website is provided with an SSL encryption system to protect personal and payment data. We do not keep any credit card information.