Ordering and Delivery Questions

WHO CAN ORDER FROM THIS PART OF THE SITE?

This is a trade specific site for hoteliers, caterers and restaurateurs to purchase Riedel Restaurant stemware and decanters. 

WHAT PRICE WILL I BE CHARGED?

This website is intended for trade use only and all items are shown at a wholesale price. This price is then subject to UK VAT as appropriate and this will be shown on the checkout page.

WHAT IS THE MINIMUM ORDER QUANTITY?

The minimum order quantity is four complete cases and we regret that we are unable to supply any quantities below this. Drinking glasses are normally supplied in cases of 4, 6 or 12 glasses (depending on the range and as specified in the item information) and handmade decanters in single cases.

CAN I COLLECT MY ORDER FROM YOU?

Sorry this is not a possibility, all orders are dispatched via a courier for delivery to the shipping address provided when you place your order.

HOW MUCH DO YOU CHARGE FOR DELIVERY?

Delivery will be charged at a flat rate of £9.95 per order per address for upto 4 cases, for every additional case added there will be a further shipping charge of £2.95. VAT is applicable to this delivery charge as appropriate. From time to time, we may offer free delivery as part of a promotion.

HOW DO I KNOW IF MY ORDER HAS BEEN RECEIVED OR DEPATCHED?

You will receive an e-mail confirmation from us once we have received your order and a further email once the order has been despatched. The second email will also contain a tracking number link, so that you can monitor the progress of your consignment.

 

You want to know more, please visit our General Frequently Asked Questions.