Right of Cancellation
A customer who is a consumer within the meaning of the Austrian Consumer Protection Act (“KSchG”) (the “Consumer Customer”) has the right to cancel a contract concluded in the Online Shop within 14 (fourteen) days without giving reasons.
The period in which this right of cancellation can be exercised is 14 (fourteen) days from the date on which the Consumer Customer or a third party nominated by the same, who is not the carrier, takes possession of the Products. If a Consumer Customer has ordered two or more Products in the context of a single Order and the Products are delivered separately, the period in which this right of cancellation can be exercised is 14 (fourteen) days from the date on which the Consumer Customer or a third party nominated by the same, who is not the carrier, takes possession of the remaining Products.
To exercise the right of cancellation, the Consumer Customer must inform Tiroler Glashütte (Tiroler Glashütte GmbH, Weissachstrasse 28-34, A-6330 Kufstein, Austria, Tel: +43-5372-64896, fax: +43-5372-63225, e-mail address firstname.lastname@example.org) by means of an unmistakable declaration (e.g. a letter sent by post, fax or e-mail) of his/her decision to cancel a contract concluded in the online shop. The sample cancellation form can be used for this purpose, but the use thereof is not mandatory. If a Consumer Customer chooses to use this option, Tiroler Glashütte will without undue delay send a confirmation via a permanent data carrier (e.g. by e-mail) informing that it has received the notice of cancellation. If the Consumer Customer does not receive an answer within 2 (two) days, Tiroler Glashütte kindly asks to send an e-mail to email@example.com or to call under +43-5372-64896.
In order to comply with the cancellation period, it is sufficient if the cancellation notification is sent before the cancellation period has expired.