By subscribing to the RIEDEL mailing list and opting-in to receive RIEDEL digital communication, you will be informed about the latest products, events and news. You can also follow us on Facebook and Instagram.
Should you require more information, please contact our customer service team through the Contact page, on + 61 2 9966 0033 (Mo. - Fr. 9 am – 5.30 pm), or via e-mail to sales@rsnaustralia.com.au.
We invite you to visit the CAREERS section of riedel.com, where you will find an updated list of job opportunities. You can also submit your application by e-mail to COA-HR@riedel.com.
When you register to the RIEDEL SHOP you will be a member of MYRIEDEL. Creating a MYRIEDEL account will enable you to:
If you have forgotten your password, please click on the MYRIEDEL icon in the site header and select “Forgot your password?” For security reasons, an automatic email will be sent to the address you have provided with a link that will allow you to create your new personal password.
We offer you the possibility to update and modify all the information of your account by clicking simply entering your MYRIEDEL account and directly modifying your details.
To delete your account, please contact our customer service on +64-800-77-66-95 (NZ only) / +61-2-99-66-00-33 (outside NZ) (Mo. - Fr. 11 am – 7.30 pm) or via e-mail to info@rsn.co.nz.
The Riedel.com Shop should conserve any items placed in your Shopping Cart as long as you are accessing the Cart from the same computer or device, do not clear your cookies, or place an order.
MYRIEDEL members can preserve a Shopping Cart to access from any device by using the Wish List functionality.
Please note that we cannot guarantee the future availability of the pieces placed in your wish list or your shopping cart.
We have put very strict security measures in place on riedel.com in order to guarantee your personal information. Thus, the RIEDEL website is provided with an SSL encryption system to protect personal and payment data. We do not keep any credit card information.
Everybody can navigate on riedel.com without registering personal information.
However, when creating an account and ticking the mailing list, a MYRIEDEL member agrees to be contacted.
Moreover, when placing an order, RIEDEL collects all the data of the customer needed for the shipping and billing processes: name, addresses, phone number and email, and if needed for special countries the VAT number. We only provides the information needed to complete the order process to its trusted third-party partners, namely bank institutions and shipping partners. We do not keep any credit card information.
For more information please visit our Privacy Policy page.
If you are struggling to find what you are looking to purchase then please our customer service through the contact page, on 0800 77 66 95 (NZ only) / +612 99 66 00 33 (outside NZ) (Mo. - Fr. 11 am – 7.30 pm) or via e-mail to info@rsn.co.nz.
All prices you will see on products are inclusive of GST (15%).
Yes of course, if you visit our contact page. You can ask to have a brochure mailed to you. We aim to send this out within 3 working days.
You can download various brochures and catalogues from our download page in PDF format.
Unfortunately, we are unable to provide a gift wrapping service.
We accept Visa and Mastercard. Unfortunately, we do not accept AMEX.
Unfortunately not; once we have received your order it will be processed immediately so any additions will need to be sent to us as a new order.
On request, our team will customize our products for example engraving. Should you have such a special request, please do not hesitate of visit your nearest store or call our customer service on +43-5372-64896 (Mo. - Fr. 8 am – 1.30 pm) or via e-mail to webshop@riedel.com.
Please note that you cannot return, exchange or file a complaint on your purchases from our online shop in a stationary retail outlet or with another online provider.
Likewise, you cannot file a complaint on or return purchases made in stationary retail outlets or with other online providers in our online shop.
Goods purchased from us in the online shop could be returned within 14 days. Please consider all the relevant details regarding your right of withdrawal.
Your credit card will be charged immediately after the order is placed and your credit card has been authorised.