By subscribing to the RIEDEL mailing list and opting-in to receive RIEDEL digital communication, you will be informed about the latest products, events and news. You can also follow us on Facebook and Instagram.
Should you require more information, please contact our customer service team via contact form or call 0800 77 66 95 (Mon. - Fr. 11am – 7.30 pm)
Riedel is committed to making its website accessible to all individuals. Please CLICK HERE to review our Accessibility Statement.
When you register to the RIEDEL SHOP you will be a member of MYRIEDEL. Creating a MYRIEDEL account will enable you to:
If you have forgotten your password, please click on the MYRIEDEL icon in the site header and select “Forgot your password?” For security reasons, an automatic email will be sent to the address you have provided with a link that will allow you to create your new personal password.
We offer you the possibility to update and modify all the information of your account by clicking simply entering your MYRIEDEL account and directly modifying your details.
To delete your account, please contact our customer service on +64-800-77-66-95 (NZ only) / +61-2-99-66-00-33 (outside NZ) (Mo. - Fr. 11 am – 7.30 pm) or via e-mail to info@rsn.co.nz.
The Riedel.com Shop should conserve any items placed in your Shopping Cart as long as you are accessing the Cart from the same computer or device, do not clear your cookies, or place an order.
MYRIEDEL members can preserve a Shopping Cart to access from any device by using the Wish List functionality.
Please note that we cannot guarantee the future availability of the pieces placed in your wish list or your shopping cart.
We have put very strict security measures in place on riedel.com in order to guarantee your personal information. Thus, the RIEDEL website is provided with an SSL encryption system to protect personal and payment data. We do not keep any credit card information.
Everybody can navigate on riedel.com without registering personal information.
However, when creating an account and ticking the mailing list, a MYRIEDEL member agrees to be contacted.
Moreover, when placing an order, RIEDEL collects all the data of the customer needed for the shipping and billing processes: name, addresses, phone number and email, and if needed for special countries the VAT number. We only provides the information needed to complete the order process to its trusted third-party partners, namely bank institutions and shipping partners. We do not keep any credit card information.
For more information please visit our Privacy Policy page.
If you are struggling to find what you are looking to purchase then please our customer service through the contact page, on 0800 77 66 95 (NZ only) / +612 99 66 00 33 (outside NZ) (Mo. - Fr. 11 am – 7.30 pm) or via e-mail to info@rsn.co.nz.
All prices you will see on products are inclusive of GST (15%).
Unfortunately, we are unable to provide a gift wrapping service.
We accept Visa, Mastercard and Afterpay. Unfortunately, we do not accept AMEX.
Unfortunately not; once we have received your order it will be processed immediately so any additions will need to be sent to us as a new order.
Unfortunately, we are unable to offer this service
If you should change your mind about your purchase and wish to return it, please contact our customer service team via the contact form or call us on 0800 77 66 95 (Mon - Fri 11:30 am – 7.30 pm), who can provide you with all return information, including the best return address.
You must contact us within 7 business days of receipt of the goods for us to validate your claim. No items may be returned to RSN Australia without prior agreement.
For products ordered on this website, RSN Australia will provide the purchaser a refund if the following return procedure is followed:
You should expect to receive your refund within four weeks of receipt; however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return (5 to 14 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
After successful completion of the refund you will find a credit on your credit card statement.
If the product returned is not in fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or to deduct a percentage of the original selling price from the refund amount.
Please note that this policy applies only to items purchased on www.riedel.com/en-nz. RSN New Zealand will not accept returns for products purchased on third-party websites or any retail store..
If you would like to exchange an item for a different one, please return the original item as described above and place another order for the item you wish to purchase. You will be refunded your original purchase price once we receive the item. You do not have to wait for us to receive the original item before placing the new order.
Your credit card will be charged immediately after the order is placed and your credit card has been authorised.