What you need to know

Privacy Policy

Tiroler Glashütte employees are subject to the confidentiality provisions of the European General Data Protection Regulation. We take the protection of your personal data very seriously. We treat your personal data in confidence and in accordance with statutory data protection provisions and this privacy statement.

Riedel Australia Webstore. Privacy Policy

At Riedel Australia Webstore. (“we,” “our,” or “Riedel" or "RSN”), we are committed to protecting and respecting the privacy of customers and visitors who use our website. We have therefore created this Privacy Policy (“Policy”) to explain our privacy practices and procedures.

This Policy (together with our terms of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By using this website, you are agreeing to the terms and conditions set forth in this Policy. For other terms and conditions that govern your use of this site, please review our Terms of Use.

This policy applies to, and is intended for, the use of persons residing in Australia, and for the delivery of products and services within Australia.

Information Collected on Our Website

We collect information from you online when you purchase merchandise through our website shop.australia.com.au in order to ensure a quality on-line shopping experience. When you purchase merchandise through our website, we will ask you to provide certain personally identifiable information such as your name, billing address, e-mail address, telephone number(s), credit card number and shipping information (name and address for shipping if it differs from your billing address).

Riedel collects and uses personally identifiable information in a limited number of ways. We use the information we collect to complete transactions, to track and verify orders, to send you information about promotional or special offers (if you have so requested), and to respond to your inquiries.

We may also ask you for information when you report a problem with our site. If you contact us, we may keep a record of that correspondence. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

We collect the following types of personally identifiable information through our website:

  • Information You Give Us: We collect information you give us, such as your name, billing address, e-mail address, telephone number(s), credit card number and shipping information (name and address for shipping if it differs from your billing address), when you purchase a product, use a service, participate in a promotion, or register with us in the “My Account” section on our website. We may also collect information about someone other than you, including that person’s name, shipping or mailing address, telephone number, and e-mail address when you purchase a gift, gift certificate, or perform a similar transaction for the benefit of a third person on our website.
  • Information We Collect Automatically: We automatically collect certain types of information whenever you interact with us on our website, such as your IP address and the type of Web browser you use. This information may be linked to personally identifiable information if you have registered with us in the “My Account” section of our website.
  • Information We Obtain from Other Sources: We may obtain information about you from outside sources and add it to, or combine it with, your personally identifiable information, including information such as:
    1. Credit information that allows us to complete transactions of Riedel products and services;
    2. Commercially available demographic and marketing information from third parties that allow us to improve our quality of service to you and inform you of products and service that may be of interest to you; an.
    3. Update delivery and address information from our shipping agents and other source, which allows us to maintain current and accurate records to improve our quality of service for your benefit.


Uses Made of the Information

We use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you, and we or they may contact you about these by e-mail.

Information Shared with Third Parties

We may also share your information with certain third parties in order to provide you with details on promotions, contests, other events or related products that may be of interest to you. These third parties are bound to follow the terms of this Privacy Policy when they handle your information.

We do not share your personally identifiable information with other third parties, with certain exceptions. We share your information with certain third parties, such as processors of credit card transactions, who help us perform the functions just described. We also may share information when we are legally required to do so, such as in the case of an investigation, legal process, or other legal proceeding. We also may share information to protect against misuse or unauthorised use of our website. In addition, we may share information to limit our legal liability and to protect our rights or property, our website, or the rights or property of our customers or members of the public.

Our Use of IP Addresses and Cookies

We may collect information about your computer, including your IP address, operating system and browser type, for system administration and to report “aggregate information” to our advertisers. “Aggregate Information” is statistical data about our users' browsing actions and patterns that we collect, from which individual customer identities have been removed.

For the same reason, we may obtain information about your general Internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customise our site according to your individual interests.
  • To speed up your searches.
  • To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Please note that our advertisers and third-party websites may also use cookies, over which we have no control.

Where We Store Your Personal Data

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using secure socket layer (SSL) technology. The encryption process converts the characters that you enter into code that is then securely transmitted over the Internet. When you place an order, a small padlock will appear at the bottom of your browser indicating that any information provided cannot be viewed by a third party.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Compliance with the Children's Online Privacy Protection Act

Riedel does not knowingly collect, either actively or passively, any information, including personally identifiable information from children under the age of 13. If you are under the age of 13, please do not provide personally identifiable information of any kind whatsoever.

If it is brought to our attention that a user is under age, we will immediately remove all personally identifiable information from our records in compliance with the Children’s Online Privacy Protection Act.

Making Changes to Your Personal Information

You can access and edit any of the personally identifiable information that you have provided by entering your e-mail address and password and using the “Update Account” feature in the “My Account” section. You may also change your personal information in your account profile. You may also be able to change your profile by writing us at RSN Australia P/L, 201/32 Walker Street, North Sydney NSW 2060.

Our Policy on Contacting You

If you are an existing customer, we will only contact you by electronic means with information about goods and services similar to those which were the subject of a previous sale to you or where you have consented.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form). In addition, you can opt out of receiving such communications from us at any time by following instructions provided at the bottom of the e-mail communication or by e-mailing us at sales@rsnaustralia.com.au

Changes to Our Privacy Policy

By using our website you consent to our collection and use of your information as described in this Privacy Policy. Any changes we may make to our privacy policy in the future will be posted on this page. You should refer back to this page for the latest information and the effective date of any changes.


Questions, comments and requests regarding this privacy policy are welcomed and should be e-mailed to sales@rsnaustralia.com.au, or write to us at RSN Australia P/L, Attn: Web Store Department, 201/32 Walker Street, North Sydney NSW 2060.

Effective date: July 11, 2008
Riedel Australia Webstore., Privacy Policy

​​​​​​​We use the data you provide to fulfill and process your order.

In order to fulfill the contract, we forward your data to the shipping company commissioned to perform delivery where this is necessary in order to deliver the ordered goods. In order to process payments, we forward the requisite payment data to the bank commissioned to process the payment and where applicable to payment services providers which we have commissioned/and or to the payment service selected by you during the ordering process.

Please note that the transmission of data over the Internet (e.g. during e-mail communication) may have security vulnerabilities. It is not possible to completely protect data from being accessed by third parties.

Extended data protection information for Google Analytics.

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, which are text files stored on your computer to enable your use of this website to be analyzed. The information generated by the cookie about your use of this website is generally transmitted to and stored on a Google server in the United States of America. In the event that IP anonymization is activated on this website, your IP address will, however, be shortened beforehand by Google within member states of the European Union or in other signatory states of the Treaty on the European Economic Area. The full IP address will be transmitted to a Google server in the USA and shortened there only in exceptional cases.

Google will use this information on behalf of the operator of this website for the purpose of analyzing your use of the website in order to compile reports on website activities for the website operator and to provide it with additional services relating to website activity and Internet usage. Google will not associate the IP address transmitted under Google Analytics by your browser with other data held by Google. You may prevent the storage of cookies by selecting the appropriate settings in your browser software; however, we would point out that in such case you might not be able to use all functions offered by this website to the full extent. Moreover, you may prevent Google from recording the data (including your IP address) generated by the cookie and pertaining to your use of the website, and also the processing of such data, by downloading and installing the browser plug-in available at the following link (https://tools.google.com/dlpage/gaoptout).

Further information on the terms of use and data protection are available at https://www.google.com/analytics/terms. Please note that Google Analytics on this website has been extended to include the code “anonymizelp” in order to ensure anonymized recording of IP addresses (IP masking).

We also use Google Analytics to analyze data from AdWords and the DoubleClick cookie for statistical purposes. If you do not want this, you can deactivate it via the ads preferences manager.

Privacy statement on the use of Facebook plugins.

This site uses plugins provided by the Facebook social network operated by Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. The Facebook plugins are identifiable by the Facebook logo or the “Like button” on our website. An overview of the Facebook plugs is available here: http://developers.facebook.com/docs/plugins

If you visit our website pages, the plugin will be used to create a direct link between your browser and the Facebook server. This results in Facebook receiving the information that you have visited our website via your IP address. If you click on the “Like button” while you are logged into your Facebook account, you can link the contents of our website to your Facebook profile. Facebook can thus assign the visit to our website to your user account. Please note that, as provider of the website, we do not receive any information about the content of the transmitted data or their use by Facebook. Further information on this is available in Facebook’s privacy statement at https://www.facebook.com/policy.php.

If you do not want Facebook to be able to assign the visit to our website to your Facebook user account, please log out of your Facebook user account.

Privacy statement for the use of Instagram.

Our website incorporates functions of the Instagram service. These functions are offered through Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. If you are logged into your Instagram account, you can link the content of our website with your Instagram profile by clicking on the Instagram button. Instagram can thus assign the visit to our website to your user account. Please note that, as provider of the website, we do not receive any information about the content of the transmitted data or their use by Instagram.

Further information on this can be found in Instagram’s privacy statement: http://instagram.com/about/legal/privacy

Privacy statement for the use of Pinterest.

Our website uses social plugins of the Pinterest social network, which is operated by Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA (“Pinterest”). When you call up a website that includes a plugin of this type, your browser establishes a direct connection with Pinterest’s servers. The plugin transfers protocol data to Pinterest’s servers in the USA. These protocol data may contain your IP address, the address of websites visited which also contain Pinterest functions, the browser type and settings, date and time of the inquiry, the way you use Pinterest, and cookies.

Further information on the purpose, scope and further processing and use of the data by Pinterest and your associated rights and options to protect your privacy can be found in Pinterest’s privacy policy: https://policy.pinterest.com/privacy-policy

Privacy statement for the use of Twitter.

Our website incorporates functions of the Twitter service. These functions are offered by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. When you use Twitter and the “Re-tweet” function, the websites visited by you are linked to your Twitter account and notified to other users. Data are also transmitted to Twitter. Please note that, as provider of the website, we do not receive any information about the content of the transmitted data or their use by Twitter. Further information on this is available in Twitter’s privacy statement

You can change your data protection settings for Twitter in the account settings at http://twitter.com/account/settings.

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