Applicable to our On-Premise Webstore

Welcome to the website for the RIEDEL Australia Webstore (“we,” “our,” “RIEDEL,” or “RSN”). This site is provided as a service to our customers. Please review the following terms and conditions of use, which govern your use of the site. When you access, browse or use our website, you indicate that you accept these terms of use, and all documents, policies, and guidelines incorporated by herein (collectively referred to as “Agreement”), and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

This Agreement does not alter in any way the terms or conditions or any other written or online agreement you may have or will have with RIEDEL. RIEDEL reserves the rights to change or modify any of the terms and conditions contained in this Agreement or any policy or guideline referenced herein at any time and in its sole discretion. If the Agreement is changed, we will post the new terms on the website, along with the effective date of the changed or modified Agreement. Any changes or modifications will be effective upon posting of the new Agreement on the website as revised, and your access to or use or browsing of our website following the posting of such changes or modifications will constitute your acceptance of the Agreement as revised.


This policy applies to, and is intended for, the use of persons residing in Australia, and for the delivery of products and services within Australia.


At RIEDEL, we are committed to protecting and respecting the privacy of customers and visitors who use our website. We have therefore created a Privacy Policy (“Policy”) to explain our privacy practices and procedures.

To learn about Riedel’s information collection and use practices and policies, please refer to our Privacy Policy.
We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.



We are the owners or the licensees of all intellectual property rights in our site, and in the material published on it. The works contained on this site are protected by copyright laws and treaties around the world. All such rights are reserved. RIEDEL grants you a limited license to access and make personal, non-commercial use of our website and the content displayed on it. The content of our website, and the site as a whole, are intended solely for personal, non-commercial use by the users of our site. You may download, print and store selected portions of the content, provided you (1) only use these copies of the content for your personal non-commercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. We reserve complete title and full intellectual property rights in any content you download from our website. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the content without first obtaining permission from RIEDEL.



All content, copyrighted materials, and copyrightable materials on this website, including but not limited to RIEDEL's, its affiliates, and its subsidiaries’ logos, designs, text, graphics, pictures, sound files and other files, page layouts, and the selection and arrangement thereof (“Protected Materials”) are ALL RIGHTS RESERVED. Except as provided, these Protected Materials may not be copied, downloaded, reproduced, modified, published, distributed, transmitted, transferred or used to create derivative works without first obtaining permission from RIEDEL.



RIEDEL’s trademarks, service marks, registered trademarks and trade dress may not be used in connection with any product or service that is not RIEDEL's, in any matter that is likely to cause confusion among customers or in any manner that disparages or discredits RIEDEL. These trademarks, service marks and registered trademarks may not be copied, imitated, or used, in whole or in part, without the prior written permission of RIEDEL, its affiliates, or subsidiaries. All other trademarks, service marks, registered trademarks and trade dress, product and service names and company names and logos that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by RIEDEL.


By using this website, you agree not to submit or disseminate any harmful message, data, information, text or other material, including without limitation, viruses, “Trojan horses,” “worms,” “logic bombs,” “time bombs,” “zombies,” “cancelbots,” or any other computer programming routines that may damage, interfere with, surreptitiously intercept, or expropriate any system, program, data, or personal information of Riedel or any third parties.

You must not attempt to gain unauthorized access to our site, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.


Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.


This website and the information, content, materials, products and services included on or otherwise made available to you through this site are provided by RIEDEL on an “as is” and “as available” basis unless otherwise specified in writing.

In no event shall RIEDEL be liable for any direct, indirect, special, or consequential damages, or any other damages of any kind, including but not limited to loss of use, loss of profits, or loss of data, whether in an action in contract, tort (including but not limited to negligence), or otherwise, arising out of or in any way connected with (i) the use or inability to use the website or the content, materials, information, transactions, products or services provided on or through the website, or (ii) any claim attributable to errors, omissions or other inaccuracies in the website or the content, materials, information, products or services on or available through the website, even if RIEDEL or its authorized representatives have been advised of the possibility of such damages.

Certain State Laws do not allow limitations on implied warranties, or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations, may not apply to you and you may have additional rights to those contained therein. In such states, RIEDEL's liability is limited to the greatest extent permitted by law.


You agree to defend, indemnify and hold RIEDEL harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees arising from or related to your use of this website, or your breach of any representation, warranty, or other provisions of this agreement.


This website (www.riedel.com/en-au) is controlled, operated and administered by RIEDEL from its office in Australia. RIEDEL makes no representation that materials on this site are appropriate or available for use at other locations outside of Australia and access to them from territories where their contents are illegal is prohibited. You may not use the site or export the materials in violation of Australian export laws and regulations. If you access this site from a location outside of Australia, you are responsible for compliance with all local laws.


Before initiating any legal action, due to the high cost of litigation, in time and money, both you and RIEDEL agree to the following dispute resolution: In the event of any claim, action dispute or controversy arising from, or related to any transaction conducted on our site, the party asserting the dispute will first try to settle such dispute in good faith by providing written notice to the other party. The notice must be sent by registered mail, must describe the issues of the dispute, and must include substantiating documentation related to the dispute. The parties agree to 30 days from receipt of the dispute to respond or settle the dispute.

For disputes against RIEDEL, notice shall be mailed to RSN Australia, Suite 201, 32 Walker Street, North Sydney NSW 2060, Australia.

Both parties agree that the dispute resolution procedure must be satisfied prior to either party initiating any legal action of any claim against the other party.


You may create a hyperlink to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

If you wish to make any use of material on our site other than that set out above, please address your request to sales@rsnaustralia.com.au.


At RIEDEL Australia Webstore (“we,” “our,” or “RIEDEL" or "RSN”) we are committed to protecting and respecting the privacy of customers and visitors who use our website. We have therefore created this Privacy Policy (“Policy”) to explain our privacy practices and procedures.

This Policy (together with our terms of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read carefully to understand our views and practices regarding your personal data and how we will treat it.

By using this website, you are agreeing to the terms and conditions set forth in this Policy. For other terms and conditions that govern your use of this site, please review these Terms of Use.

This policy applies to, and is intended for, the use of persons residing in Australia, and for the delivery of products and services within Australia.


We collect information from you online when you purchase merchandise through our website www.riedel.com/en-au to ensure a quality on-line shopping experience. When you purchase merchandise through our website, we will ask you to provide certain personally identifiable information such as your name, billing address, e-mail address, telephone number(s), credit card number and shipping information (name and address for shipping if it differs from your billing address).

RIEDEL collects and uses personally identifiable information in a limited number of ways. We use the information we collect to complete transactions, to track and verify orders, to send you information about promotional or special offers (if you have so requested), and to respond to your inquiries.

We may also ask you for information when you report a problem with our site. If you contact us, we may keep a record of that correspondence. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

We collect the following types of personally identifiable information through our website:

  • Information You Give Us: We collect information you give us, such as your name, billing address, e-mail address, telephone number(s), credit card number and shipping information (name and address for shipping if it differs from your billing address), when you purchase a product, use a service, participate in a promotion, or register with us in the “My Account” section on our website. We may also collect information about someone other than you, including that person’s name, shipping or mailing address, telephone number, and e-mail address when you purchase a gift, gift certificate, or perform a similar transaction for the benefit of a third person on our website.
  • Information We Collect Automatically: We automatically collect certain types of information whenever you interact with us on our website, such as your IP address and the type of Web browser you use. This information may be linked to personally identifiable information if you have registered with us in the “My Account” section of our website.
  • Information We Obtain from Other Sources: We may obtain information about you from outside sources and add it to, or combine it with, your personally identifiable information, including information such as:
    • Credit information that allows us to complete transactions of RIEDEL products and services;
    • Commercially available demographic and marketing information from third parties that allow us to improve our quality of service to you and inform you of products and service that may be of interest to you;
    • Update delivery and address information from our shipping agents and other source, which allows us to maintain current and accurate records to improve our quality of service for your benefit.

We use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you, and we or they may contact you about these by e-mail.


We may also share your information with certain third parties in order to provide you with details on promotions, contests, other events or related products that may be of interest to you. These third parties are bound to follow the terms of this Privacy Policy when they handle your information.

We do not share your personally identifiable information with other third parties, with certain exceptions. We share your information with certain third parties, such as processors of credit card transactions, who help us perform the functions just described. We also may share information when we are legally required to do so, such as in the case of an investigation, legal process, or other legal proceedings. We also may share information to protect against misuse or unauthorised use of our website. In addition, we may share information to limit our legal liability and to protect our rights or property, our website, or the rights or property of our customers or members of the public.


We may collect information about your computer, including your IP address, operating system and browser type, for system administration and to report “aggregate information” to our advertisers. “Aggregate Information” is statistical data about our users' browsing actions and patterns that we collect, from which individual customer identities have been removed.

For the same reason, we may obtain information about your general Internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customise our site according to your individual interests.
  • To speed up your searches.
  • To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Please note that our advertisers and third-party websites may also use cookies, over which we have no control.


All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using secure socket layer (SSL) technology. The encryption process converts the characters that you enter into code that is then securely transmitted over the Internet. When you place an order, a small padlock will appear at the bottom of your browser indicating that any information provided cannot be viewed by a third party.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


RIEDEL does not knowingly collect, either actively or passively, any information, including personally identifiable information from children under the age of 13. If you are under the age of 13, please do not provide personally identifiable information of any kind whatsoever.

If it is brought to our attention that a user is under age, we will immediately remove all personally identifiable information from our records in compliance with the Children’s Online Privacy Protection Act.


You can access and edit any of the personally identifiable information that you have provided by entering your email address and password and using the “Update Account” feature in the “My Account” section.

You may also be able to change your profile by writing to us at RSN Australia, Suite 201, 32 Walker Street, North Sydney NSW 2060.


If you are an existing customer, we will only contact you by electronic means with information about goods and services similar to those which were the subject of a previous sale to you or where you have consented.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form). In addition, you can opt out of receiving such communications from us at any time by following instructions provided at the bottom of the e-mail communication or by emailing us at sales@rsnaustralia.com.au


By using our website, you consent to our collection and use of your information as described in this Privacy Policy.

Any changes we may make to our privacy policy in the future will be posted on this page. You should refer back to this page for the latest information and the effective date of any changes.

Questions, comments and requests regarding this privacy policy are welcomed and should be e-mailed to sales@rsnaustralia.com.au, or write to us at RSN Australia, Attn: Web Store Department, Suite 201, 32 Walker Street, North Sydney NSW 2060.


Effective date: July 11, 2008

Riedel Australia Webstore Privacy Policy