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Information on online dispute resolution pursuant to Article 14 (1) of Regulation (EU) no 524/2013:
The EU Commission offers the option of online dispute resolution on a platform operated by it (the "ODR platform"). The ODR platform can serve as a focal point for the out-of-court settlement of disputes arising out of online purchase agreements or service contracts. This platform can be accessed via the external link http://ec.europa.eu/consumers/odr.
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