Right of Withdrawal / return of goods

Right to retract

A customer, who is a consumer (hereinafter referred to as "consumer customer") in accordance with French consumer protection law ("Consumer Code"), has the right to withdraw from a contract concluded at the store in line within fourteen days without having to justify any reason.

The period for exercising the right of withdrawal is fourteen days from the day on which the consumer customer or one of these designated third parties, other than the carrier, takes possession of the goods. If a consumer customer has ordered several goods within the framework of a single order and a separate delivery takes place, the period for exercising the right of withdrawal is fourteen days from the day on which the consumer customer or one of such named third party, other than the carrier, takes possession of the goods.

To exercise the right of withdrawal, the consumer customer must inform

RSN CRYSTAL FRANCE (RSN CRYSTAL FRANCE, 22 rue du Sentier, 75002 Paris, France, telephone number +33 1 42 89 86 08, e-mail address webshopfr@riedel.com) of its decision to withdraw from the contract concluded on the webshop by means of a clear statement (e.g. by letter sent by post or e-mail). For this purpose, the model withdrawal form can be used, but is however not mandatory. If a consumer client makes use of this possibility, RSN CRYSTAL FRANCE will immediately send him on a durable data medium (e.g. email) confirmation of receipt of his withdrawal. If no acknowledgment of receipt has been received by the consumer customer within two days, RSN CRYSTAL FRANCE thanks him for sending an email or calling the telephone number +33 1 42 89 86 08.

To respect the withdrawal period, it is sufficient that the notification concerning the exercise of the right of withdrawal is sent before the end of this period.

Consequences of withdrawal

If a consumer client withdraws from a contract concluded on the web shop, RSN CRYSTAL FRANCE must pay the consumer client all payments that RSN CRYSTAL FRANCE has received from the consumer client, including any delivery costs (with the exception additional costs resulting from the choice of the consumer customer who opted for another type of delivery than the least expensive standard shipping option offered by RSN CRYSTAL FRANCE), immediately and at the latest within a period of fourteen days from the day on which the notification from the consumer client concerning his withdrawal has been received by RSN CRYSTAL FRANCE. RSN CRYSTAL FRANCE uses for the reimbursement the same means of payment that the consumer client used during his initial transaction, unless another provision is expressly agreed with the consumer client; under no circumstances will this refund incur additional costs for the consumer client. RSN CRYSTAL FRANCE may refuse reimbursement until the goods have been received or until the consumer client has provided proof that he has indeed returned the goods; depending on the case, the earlier date will be retained.

The consumer customer must return or hand over the goods immediately and in any case, at the latest within fourteen days from the day on which RSN CRYSTAL FRANCE was notified of its withdrawal, to the following address:

RSN Logistics GmbH
Dr.-Kilian-Str. 4 D-92637 Weiden


The deadline is met if the consumer customer has dispatched the goods before the expiry of the fourteen-day period.

The direct costs of returning the goods are the responsibility of the consumer customer.

The consumer customer must pay compensation for a reduction in the market value of the goods to RSN CRYSTAL FRANCE when this loss of value is due to manipulations on his part other than those necessary to ensure the quality, nature and operation of goods.

Return of goods

Please note that you cannot file a complaint, return or exchange your purchases from our online store at a retail store or any other online business.

Purchases made in a retail store or other online business are also not eligible for complaints or returns to our online store.

Goods purchased from the online store can be returned within 14 days.