By subscribing to the RIEDEL mailing list and opting-in to receive RIEDEL digital communication, you will be informed about the latest products, events and news. In addition, follow us on our Social Media pages on Facebook, Twitter and Instagram.
Should you require more information, please contact our customer service at webshopusa@riedel.com or call +1-888-474-3335 (Mo. - Fr. 9 am – 5 pm).
We invite you to visit the CAREERS section of riedel.com, where you will find an updated list of job opportunities. You can also submit your application by e-mail to COA-HR@riedel.com.
Consuming foods or beverages that have been kept or served in leaded crystal products or handling products made of lead crystal will expose you to lead - a chemical know to the State of California to cause birth defects or other reproductive harm.
When you register to the RIEDEL SHOP you will be a member of MYRIEDEL. Creating a MYRIEDEL account will enable you to:
If you have forgotten your password, please click on the MYRIEDEL icon in the site header and select "Forgot your password?" For security reasons, an automatic email will be sent to the address you have provided with a link that will allow you to create your new personal password.
We offer you the possibility to update and modify all the information of your account by clicking simply entering your MYRIEDEL account and directly modifying your details.
To delete your account, please contact our customer service on 1-888-474-3335 (Mo. - Fr. 9 am – 5 pm).
The Riedel.com Shop should conserve any items placed in your Shopping Cart as long as you are accessing the Cart from the same computer or device, do not clear your cookies, or place an order.
MYRIEDEL members can preserve a Shopping Cart to access from any device by using the Wish List functionality.
Please note that we cannot guarantee the future availability of the pieces placed in your wish list or your shopping cart.
All users can navigate riedel.com without registering personal information.
However by creating a MYRIEDEL account and ticking the mailing list option, a MYRIEDEL member agrees to be contacted.
When placing an order, RIEDEL collects all the data of the customer needed for the shipping and billing processes: name, addresses, phone number, email, and, if needed for special countries, the VAT number. In order to complete the order, we will provide some information to our trusted third-party partners, namely bank institutions and shipping partners. We do not keep any credit card information.
For more information please visit our Privacy Policy page.
If you are struggling to find what you are looking to purchase then please our customer service through the contact page, on 1-888-474-3335 (Mo. - Fr. 9 am – 5 pm).
No. We are sorry but gift wrapping is not a service which we offer.
Payments are accepted via credit card, PayPal and Amazon Pay. For credit cards, we accept Visa, American Express and Mastercard.
Unfortunately not; once we have received your order it will be processed immediately so any additions will need to be sent to us as a new order.
We will exchange any item that does not bring you full satisfaction, within 30 days after delivery. You also have a right to cancel your order and receive a full refund. If you do not want to keep the item(s), please notify us within 30 days after receiving your order.
Items returned must be in perfect condition, unworn and in their original packaging with any related accessories, instructions booklets, labels, protective covers, leaflets or boxes. Upon receipt of your item(s), and subject to inspection by our Quality Service Department, we will proceed accordingly with the exchange or the return.
For more information please visit our Right of Withdrawal page.